Troubleshooting, Dell Technical Update Service | Dell M1710, PP05XB

Troubleshooting

Dell Technical Update Service

The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be customized for content, format, and how frequently you receive notifications.

To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate.

Dell Diagnostics

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in "Lockups and Software Problems" on page 101 and run the Dell Diagnostics before you contact Dell for technical assistance.

NOTICE: The Dell Diagnostics works only on Dell™ computers.

NOTE: The Drivers and Utilities CD is optional and may not ship with your computer.

Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities CD (also known as the ResourceCD).

Starting the Dell Diagnostics From Your Hard Drive

The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.

NOTE: If your computer cannot display a screen image, contact Dell (see "Contacting Dell" on page 155). Before working inside your computer, read the safety instructions in your Product Information Guide.

1Shut down the computer.

2If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions.

3Connect the computer to an electrical outlet.

Troubleshooting

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Dell M1710, PP05XB owner manual Troubleshooting, Dell Technical Update Service, When to Use the Dell Diagnostics

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Dell XPS M1710 Abbreviations and Acronyms Contents Microsoft Windows Logo Key Functions Wireless Networking and Bluetooth WirelessConfiguring Power Management Settings Composite Video and S/PDIF Digital Audio Using CDs, DVDs, and Other Multimedia What You Need to Establish a Wlan Connection Physically Connecting to a Network or Broadband Modem Double-Clicking the Dell Support Icon Starting the Dell Diagnostics From Your Hard Drive100 101 Using Microsoft Windows XP System Restore 113 Ensuring Sufficient Power for Your Computer 106Before Working Inside Your Computer 118 Contents 104 Returning Items for Warranty Repair or Credit 147 Internal Card With Bluetooth Wireless Technology 133119 121 150 149151 152 Finding Information Warranty informationDrivers for my computer My device documentation Setup Diagram Configuration Enter your Service Tag or product modelSoftware upgrades and troubleshooting hints How to use Windows XP Earlier operating state without affecting data files Microsoft Windows System Restore MicrosoftYour operating system Varies based on Tour of Your Computer Determining Your Computer’s ConfigurationTour of Your Computer Front View Tour of Your Computer Tour of Your Computer Lights located above the keyboard indicate the following Left Side View Right Side View D I O C O N N E C T O R S Back View Connect USB devices, such as a mouse, keyboard, or printer D E O C O N N E C T O R Bottom View Tour of Your Computer Tour of Your Computer Connecting to the Internet Setting Up Your ComputerSetting Up Your Internet Connection Setting Up Your Computer If you have a CD, click Use the CD I got from an ISP Transferring Information to a New Computer Transfer Data to the New Computer Prepare the New Computer for the File TransferCopy Data From the Old Computer Next Printer Cable Setting Up a PrinterConnecting a USB Printer Surge Protectors Power Protection Devices Line Conditioners Uninterruptible Power Supplies Setting Up Your Computer Adjusting Brightness Using the DisplaySwitching the Video Image Using the Display Display Setting Display ResolutionUnder Pick a category, click Appearance and Themes Numeric Keypad Using the Keyboard and Touch PadUsing the Keyboard and Touch Pad Key Combinations BatterySystem Functions CD or DVD Tray Features on Power ManagementSpeaker Functions Microsoft Windows Logo Key Functions Customizing the Touch Pad Touch Pad Using a Battery Using a BatteryBattery Performance Dell QuickSet Battery Meter Checking the Battery ChargeMicrosoft Windows Power Meter Charge Gauge Power Management Modes Conserving Battery PowerLow-Battery Warning Standby Mode To enter standby mode Charging the Battery Configuring Power Management SettingsReplacing the Battery To remove the battery Storing a Battery Dell QuickSet Features Dell QuickSet Features Dell QuickSet Features Playing CDs or DVDs Using CDs, DVDs, and Other MultimediaUsing CDs, DVDs, and Other Multimedia Adjusting the Volume Adjusting the Picture Copying CDs and DVDs How to Copy a CD or DVDUsing Blank CDs and DVDs Media Type Read Write Rewritable Helpful Tips If the Computer Is Off or in Hibernate Mode Using Dell Media Experience and Dell MediaDirectIf the Computer Is On or in Standby Mode Dell MediaDirect and Dell Media Experience Help Connecting Your Computer to a TV or Audio DevicePage Video and Standard Audio Video and S/PDIF Digital Audio Composite video adapter Video cable Composite Video and Standard Audio Composite Video and S/PDIF Digital Audio Composite video adapter Pdif digital audio cable Component Video and Standard Audio Using CDs, DVDs, and Other Multimedia Component Video and S/PDIF Digital Audio Component video adapter 2 S/PDIF digital audio cable Click the DVD Audio Setting icon Setting Up the Cyberlink CL HeadphonesHeadphones option Enabling S/PDIF in the Windows Audio Driver Click Advanced CL Headphone optionVideo Controller Installing an ExpressCard Using CardsUsing Cards ExpressCards To install an ExpressCard Removing an ExpressCard or Blank Media Memory Cards Installing a Media Memory Card Press the card in to release and remove the card To install a media memory cardRemoving a Media Memory Card Smart Cards Installing a Smart Card Smart card slot ExpressCard slot Using Cards Setting Up a Home and Office Network Setting Up a Home and Office NetworkPhysically Connecting to a Network or Broadband Modem Wireless Local Area Network Wlan Network Setup WizardChecking Your Wireless Network Card What You Need to Establish a Wlan Connection Connecting a Wireless Router and a Broadband Modem Setting Up a New WlanStart Button and Connect To Option Point to Connect To, and then click Show all connections Connecting to a Wireless Local Area Network Under Pick a Help topic, click Dell User and System Guides Determining the Wireless Network Device ManagerCompleting the Connection to the Wlan To set up a Mobile Broadband network connection, you need Mobile Broadband or Wireless Wide Area NetworkEnabling/Disabling the Wireless Network Card Checking Your Dell Mobile Broadband Card Connecting to a Mobile Broadband Network Internet Connection Firewall Click the Start button, point to All Programs→ Dell Wireless Securing Your Computer PasswordsSecurity Cable Lock Securing Your Computer If Your Computer Is Lost or Stolen Computer Tracking Software Dell Technical Update Service TroubleshootingDell Diagnostics When to Use the Dell Diagnostics Insert the Drivers and Utilities CD Tab Function Dell Diagnostics Main MenuOption Function Dell Support Utility Accessing the Dell Support UtilityClick Dell Support and point to Dell Support Settings CD and DVD Drive Problems Drive ProblemsClicking the Dell Support Icon Double-Clicking the Dell Support Icon Hard Drive Problems Mail, Modem, and Internet ProblemsIf You Hear an Unfamiliar Scraping or Grinding Sound Click Properties Attachments Error Messages Troubleshooting Click Add or Remove Programs Device manufacturer Ieee 1394 Device ProblemsClick Printers and Other Hardware Unexpected Characters Keyboard ProblemsExternal Keyboard Problems Computer Does Not Start Up Lockups and Software ProblemsComputer Stops Responding Program Stops Responding or Crashes Repeatedly Other Software Problems Dell MediaDirect ProblemsMediaDirect screen to access Help 102 Network Problems Memory ProblemsGeneral Mobile Broadband Network Icon on the Windows ExpressCard ProblemsWindows taskbar. Ensure that the card is listed 104 105 Power Problems Ensuring Sufficient Power for Your Computer Printer ProblemsDocking Power Considerations 106 Sound and Speaker Problems Scanner ProblemsNo Sound From Integrated Speakers No Sound From External Speakers No Sound From Headphones Touch Pad or Mouse Problems If the Display Is Difficult to Read Video and Display ProblemsIf the Display Is Blank Drivers What Is a Driver?If Only Part of the Display is Readable Identifying Drivers 111 Reinstalling Drivers and Utilities Resolving Software and Hardware Incompatibilities Manually Reinstalling DriversInfrared devices To start the Hardware Troubleshooter You can restore your operating system in the following ways Using Microsoft Windows XP System RestoreRestoring Your Operating System 113 Click the System Restore tab Using the Operating System CDClick Performance and Maintenance 115 116 Before You Begin Adding and Replacing PartsRecommended Tools Turning Off Your Computer 118 Before Working Inside Your Computer 119 Hard Drive 120 To replace the hard drive 121 MemoryReturning a Hard Drive to Dell 122 123 124 Modem 125 126 Mini-Card 127 128 129 Hinge Cover 130 Keyboard 131 Coin-Cell Battery 132 Optical Drive 133 Internal Card With Bluetooth Wireless Technology 134 Identifying Your Computer Traveling With Your ComputerPacking the Computer 135 136 Travel TipsTraveling by Air 137 Specifications 138 Ports and ConnectorsMemory In-1 Media Memory card Reader 139 140 141 AC Adapter 142Physical Environmental Operating Storage 143 144 Getting Help Online ServicesObtaining Assistance 145 Support Service AutoTech ServiceAutomated Order-Status Service 147 Problems With Your OrderBefore You Call 148 Diagnostics Checklist Viewing the System Setup Screens Using the System Setup ProgramSystem Setup Screen Appendix 150 Commonly Used Options Computer, Keyboard, and Display Cleaning Your ComputerTouch Pad CDs and DVDs FCC Class B FCC Notices U.S. Only Macrovision Product Notice Definition of Dell-Installed Software and PeripheralsDell Technical Support Policy U.S. Only 153 Definition of Third-Party Software and Peripherals 155 Contacting DellToll-free Contacting Dell 156 0800 90 15751 481 604 633 980-9-15-3978 158592 818 159 160 161 162 163 164 165 166 02 5441 167011 709 011 706 168 Toll-free 1800 0060 169Toll-free 1800 0600 Toll-free 1800 006 0870 366 17001344 373 01344 860 8001-3605 171 172 Glossary Glossary173 174 175 176 177 NIC See network adapter 178 179 180 181 182 183 184 185 IndexCardBus technology media memory cards Computer crashes Floppy drive connecting to a USB Display settings for a TV enabling in Windows XP 187 Index 189 Device Driver Rollback, 111 enabling display settings for a 190