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Dell PP24L manual Using the Hardware Troubleshooter Tool, Microsoft Windows XP

Models: PP24L

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If instructed to navigate to the driver files, click the media directory on the driver information window to display the files associated with that driver.

Manually Reinstalling Drivers

After extracting the driver files to your hard drive as described in the previous section, reinstall the drivers:

Microsoft Windows XP

1Click Start→ My Computer→ Properties→ Hardware→ Device Manager.

2Double-click the type of device for which you are installing the driver (for example, Audio or Video).

3Double-click the name of the device for which you are installing the driver.

4Click the Driver tab→ Update Driver.

5Click Install from a list or specific location (Advanced)→ Next.

6Click Browse and browse to the location to which you previously copied the driver files.

7When the name of the appropriate driver appears, click Next.

8Click Finish and restart your computer.

Microsoft Windows Vista

1Click the Windows Vista start button, , and right-click Computer.

2Click Properties→ Device Manager.

NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to enter the Device Manager.

3Double-click the type of device for which you are installing the driver (for example, Audio or Video).

4Double-click the name of the device for which you are installing the driver.

5Click the Driver tab→ Update Driver→ Browse my computer for driver software.

6Click Browse and browse to the location to which you previously copied the driver files.

7When the name of the appropriate driver appears, click the name of the driver→ OK→ Next.

8Click Finish and restart your computer.

Using the Hardware Troubleshooter Tool

If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility.

Microsoft Windows XP

1Click Start→ Help and Support.

2Type hardware troubleshooter in the search field and press <Enter> to start the search.

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Reinstalling Software

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Dell PP24L manual Using the Hardware Troubleshooter Tool, Microsoft Windows XP

Contents

Model PP24L User’s GuideDell Latitude D630/D630c P/N HN566 Notes, Notices, and CautionsAugust Contents 3 Transferring Information to a New ComputerHibernate Mode Setting Up a New WLAN Using a Wireless Router and a Broadband Modem Setting Up a Network in the Microsoft Windows XP Operating SystemSetting Up a Network in the Microsoft Windows Vista Operating System Contents Using a Primary or System PasswordUsing the Security Management Software Activating the Security Management SoftwareStarting the Dell Diagnostics from the Drivers and Utilities Media If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray12 Intel Active Management Technology Microsoft Windows XP Travel Tips Quick Reference Guide Finding InformationDrivers and Utilities Media These labels are located on your computer Service Tag and Express Service CodeMicrosoft Windows License Label 2 Select Drivers & Downloads and click Go Dell Support Website - support.dell.comTo download Notebook System Software Dell Support UtilityFor more information on Dell QuickSet, see Dell QuickSet on page How to reinstall my operating systemSystems Management Administrator’s Guide Dell QuickSet HelpAbout Your Computer Front ViewTurns on when the computer reads or writes data Off The battery is adequately charged or the computer is turned off Left Side View Attach headphones or speakers to the connector Right Side View N E T W O R K C O N N E C T O R RJ Back ViewUSB C O N N E C T O R S Connect the telephone line to the modem connector Page Bottom View About Your Computer About Your Computer Transferring Information to a New Computer Microsoft Windows XP3 On the Which computer is this? screen, click New Computer→ Next 3 Under What do you want to do?, click Transfer files and settings1 Click Start→ Files and Settings Transfer Wizard Microsoft Windows Vista Easy Transfer Cable for Windows Vista8 Select Close You are prompted to restart the computer 9 Select Yes The computer reboots and the transfer is complete Transferring Information to a New ComputerTransferring Information to a New Computer Using a Battery Battery PerformanceMicrosoft Windows Power Meter Checking the Battery ChargeDell QuickSet Battery Meter Charge GaugeConserving Battery Power Low-Battery WarningHibernate Mode Power Management ModesStandby and Sleep Mode Accessing Power Options Properties Configuring Power Management SettingsCharging the Battery Replacing the Battery Storing a BatteryBattery Errors Using a Battery Numeric Keypad Using the KeyboardBattery Key CombinationsMicrosoft Windows Logo Key Functions Power ManagementDisplay Functions Power Options Properties window see Accessing PowerTouch Pad Changing the Track Stick Cap Customizing the Touch Pad and Track StickUsing the Ambient Light Sensor Using the DisplayAdjusting Brightness 1 ambient light sensor Switching the Video ImageSetting Display Resolution and Refresh Rate Dual Independent Display Mode Swapping Primary and Secondary Displays Setting Up a Network in the Microsoft Windows XP Operating System Setting Up and Using NetworksConnecting a Network or Broadband Modem Cable Checking Your Wireless Network Card Setting Up a Network in the Microsoft Windows Vista Operating SystemWireless Local Area Network What You Need to Establish a WLAN ConnectionSetting Up a New WLAN Using a Wireless Router and a Broadband Modem Connecting to a WLAN 1 Click Start→ Connect To→ Manage wireless networks Checking Your Dell Mobile Broadband Card Mobile Broadband or Wireless Wide Area NetworkWhat You Need to Establish a Mobile Broadband Network Connection Connecting to a Mobile Broadband Network Enabling/Disabling the Dell Mobile Broadband CardDell Wi-Fi Catcher Network Locator Microsoft Windows FirewallUsing Multimedia Playing MediaCopying Media How to Copy Media Using Blank MediaHelpful Tips Microsoft Windows XP Operating System Adjusting the VolumeAdjusting the Picture 2 Under Personalization, click Adjust Screen Resolution Microsoft Windows Vista Operating SystemPC Cards Using CardsCard Types ExpressCardsPC Card Installing a PC Card or ExpressCardExtended Cards Removing a Card or Blank ExpressCardsUsing Cards Smart Card Securing Your ComputerSecurity Cable Lock 1 gold contact pad Installing a Smart CardAbout Smart Cards 2 smart card topPasswords About PasswordsUsing a Primary or System Password Using an Administrator Password Using a Hard Drive PasswordSecurity Management Software Enabling the TPM FeatureTrusted Platform Module TPM If Your Computer Is Lost or Stolen Using the Security Management SoftwareComputer Tracking Software Activating the Security Management SoftwareIf the computer belongs to a company, notify the security office of the company Touch Pad Cleaning Your ComputerComputer, Keyboard, and Display MouseFloppy Drive CDs and DVDsDell Diagnostics TroubleshootingDell Technical Update Service When to Use the Dell DiagnosticsStarting the Dell Diagnostics from the Drivers and Utilities Media Dell Diagnostics Main Menu Clicking the Dell Support Icon Accessing the Dell Support UtilityDell Support Utility Double-Clicking the Dell Support Icon Drive ProblemsMedia drive problems If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray E-Mail, Modem, and Internet ProblemsHard drive problems If you hear an unfamiliar scraping or grinding sound2 Click Printers and Other Hardware 3 Click Phone and Modem Options Error Messages H A R D - D I S K D R I V E F A I L U R E - The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive see Hard drive problems on page 82, and boot the computer from media. Then shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard-Disk Drive tests in the Dell Diagnostics see Dell Diagnostics on page 2 Click Add or Remove Programs IEEE 1394 Device Problems 2 Click Printers and Other HardwareKeyboard Problems External Keyboard problemsThe computer does not start up Lockups and Software ProblemsUnexpected characters The computer stops respondingA solid blue screen appears Memory ProblemsOther software problems Mobile Broadband Wireless Wide Area Network Network ProblemsWireless Local Area Network WLAN GeneralPC Card Problems Power Problems Docking Power Considerations Printer ProblemsEnsuring Sufficient Power for Your Computer No sound from integrated speakers Scanner ProblemsSound and Speaker Problems No sound from external speakers Touch Pad or Mouse ProblemsNo sound from headphones If the display is difficult to read Video and Display ProblemsIf the display is blank If only part of the display is readable Intel Active Management Technology Out-of-Band Management Unsupported AMT Features Intel Active Management Technology System Setup Screens System Setup ProgramViewing the System Setup Screens OverviewChanging the Boot Sequence Commonly Used OptionsChanging Printer Modes Changing COM PortsSystem Setup Program Drivers Reinstalling SoftwareWhat Is a Driver? Identifying DriversReinstalling Drivers and Utilities 1 Click the Windows Vista start button, , and right-click Computer Using the Hardware Troubleshooter Tool Microsoft Windows XPMicrosoft Windows Vista Using Microsoft Windows System RestoreRestoring Your Operating System Using the Operating System Media Dell Operating System media Dell Drivers and Utilities media Reinstalling Software Recommended Tools Adding and Replacing PartsBefore You Begin Turning Off Your Computer2 Turn off your computer see Turning Off Your Computer on page Hinge Cover Keyboard1 Follow the instructions in Before You Begin on page Internal Card With Bluetooth Wireless Technology Coin-Cell Battery Memory 1 Follow the procedures in Before You Begin on page 2 memory module captive screw 4 Ground yourself and install the new memory module Wireless Local Area Network WLAN Card 2 antenna cablesa Disconnect the WLAN card from any attached cables Mobile Broadband Card 2 antenna cable connectors1 Mobile Broadband card Adding and Replacing Partsa Disconnect the Mobile Broadband card from any attached cables 2 antenna cablesc Slide and lift the Mobile Broadband card out of its connector Subscriber Identity Module SIM Card 1 Remove the battery see Replacing the Battery on pageTo replace the hard drive in the hard drive bay Hard Drive1 Follow the procedures in Before You Begin on page 2 Remove the hard drive screws on the bottom of the computer Removing Media Bay Devices Media BayFCM Flash Cache Module metal securing brackets 1 FCM card Dell QuickSet Dell QuickSet Packing the Computer Traveling With Your ComputerIdentifying Your Computer Travel TipsTraveling by Air Intel GM965 Express chipset for integrated Specifications32 KB per instruction, 32 KB data cache per standard D-Dock connector for devices such w w w . d e l l . c o m s u p p o r t . d e l l . c o m10/100/1000 Ethernet LAN on system board Display protrudes 0.5 mm higher than surrounding Battery continued Charge time approximate UPEK TCS3 TouchStrip strip sensor with 148 Specifications w w w . d e l l . c o m s u p p o r t . d e l l . c o mObtaining Assistance Technical Support and Customer ServiceGetting Help Online Services DellConnectAutomated Order-Status Service Problems With Your OrderAutoTech Service Product InformationReturning Items for Warranty Repair or Credit Before You CallDiagnostics Checklist Name Date Address Phone number Contacting Dell Getting Help Getting Help FCC Class B AppendixFCC Notice U.S. Only Macrovision Product Notice Glossary Page Page Page Page Page Page SDRAM - synchronous dynamic random-access memory