Dell PP24L manual Starting the Dell Diagnostics from the Drivers and Utilities Media

11Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Dell™ Technical Update Service	77
Dell Diagnostics	77
When to Use the Dell Diagnostics	77
Starting the Dell Diagnostics From Your Hard Drive	77
Starting the Dell Diagnostics from the Drivers and Utilities Media . . . .	78
Dell Diagnostics Main Menu	79
Dell Support Utility	80
Accessing the Dell Support Utility	80
Clicking the Dell Support Icon	80
Double-Clicking the Dell Support Icon	81
Drive Problems	81
Media drive problems	81
If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray	82
If you hear an unfamiliar scraping or grinding sound	82
Hard drive problems	82
E-Mail, Modem, and Internet Problems	82
Error Messages	84
IEEE 1394 Device Problems	87
Keyboard Problems	88
External Keyboard problems	88
Unexpected characters	89
Lockups and Software Problems	89
The computer does not start up	89
The computer stops responding	89
A program stops responding or crashes repeatedly	89
A program is designed for an earlier Microsoft® Windows® operating system 89
A solid blue screen appears	90
Other software problems	90
Memory Problems	90
Network Problems	91
General	91
Wireless Local Area Network (WLAN)	91
Mobile Broadband (Wireless Wide Area Network)	91

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