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Dell PP24L manual Drive Problems, Double-Clicking the Dell Support Icon, Media drive problems

Models: PP24L

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Page 81

Double-Clicking the Dell Support Icon

•View the Dell Support Utility settings

•Access the help file for the Dell Support Utility

•View frequently asked questions

•Learn more about the Dell Support Utility

•Turn the Dell Support Utility off

Double-Clicking the Dell Support Icon

Double-click the icon to manually check your computing environment, view frequently asked questions, access the help file for the Dell Support Utility, and view Dell Support settings.

For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell Support screen.

Drive Problems

Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 153) as you complete these checks.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product

Information Guide.

E N S U R E T H A T M I C R O S O F T ® W I N D O W S ® R E C O G N I Z E S T H E D R I V E — Click the Start button and click My

Computer. If the floppy, CD, or DVD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

TE S T T H E D R I V E —

•Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.

•Insert a bootable floppy disk and restart the computer.

C L E A N T H E D R I V E O R D I S K .

E N S U R E T H A T T H E CD I S S N A P P E D O N T O T H E S P I N D L E .

C H E C K T H E C A B L E C O N N E C T I O N S .

C H E C K F O R H A R D W A R E I N C O M P A T I B I L I T I E S .

R U N T H E D E L L D I A G N O S T I C S — See "Dell Diagnostics" on page 77.

Media drive problems

NOTE: High-speed media drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the media.

NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.

Troubleshooting

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Dell PP24L manual Drive Problems, Double-Clicking the Dell Support Icon, Media drive problems

Contents

User’s Guide Dell Latitude D630/D630cModel PP24L Notes, Notices, and Cautions AugustP/N HN566 3 Transferring Information to a New Computer ContentsHibernate Mode Setting Up a Network in the Microsoft Windows XP Operating System Setting Up a Network in the Microsoft Windows Vista Operating SystemSetting Up a New WLAN Using a Wireless Router and a Broadband Modem Using the Security Management Software Using a Primary or System PasswordContents Activating the Security Management SoftwareIf you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray Starting the Dell Diagnostics from the Drivers and Utilities Media12 Intel Active Management Technology Microsoft Windows XP Travel Tips Finding Information Drivers and Utilities MediaQuick Reference Guide Service Tag and Express Service Code Microsoft Windows License LabelThese labels are located on your computer To download Notebook System Software Dell Support Website - support.dell.com2 Select Drivers & Downloads and click Go Dell Support UtilitySystems Management Administrator’s Guide How to reinstall my operating systemFor more information on Dell QuickSet, see Dell QuickSet on page Dell QuickSet HelpFront View About Your ComputerTurns on when the computer reads or writes data Off The battery is adequately charged or the computer is turned off Left Side View Attach headphones or speakers to the connector Right Side View Back View USB C O N N E C T O R SN E T W O R K C O N N E C T O R RJ Connect the telephone line to the modem connector Page Bottom View About Your Computer About Your Computer Microsoft Windows XP Transferring Information to a New Computer3 Under What do you want to do?, click Transfer files and settings 1 Click Start→ Files and Settings Transfer Wizard3 On the Which computer is this? screen, click New Computer→ Next Easy Transfer Cable for Windows Vista Microsoft Windows Vista8 Select Close You are prompted to restart the computer Transferring Information to a New Computer 9 Select Yes The computer reboots and the transfer is completeTransferring Information to a New Computer Battery Performance Using a BatteryDell QuickSet Battery Meter Checking the Battery ChargeMicrosoft Windows Power Meter Charge GaugeLow-Battery Warning Conserving Battery PowerPower Management Modes Standby and Sleep ModeHibernate Mode Configuring Power Management Settings Charging the BatteryAccessing Power Options Properties Storing a Battery Replacing the BatteryBattery Errors Using a Battery Battery Using the KeyboardNumeric Keypad Key CombinationsDisplay Functions Power ManagementMicrosoft Windows Logo Key Functions Power Options Properties window see Accessing PowerTouch Pad Customizing the Touch Pad and Track Stick Changing the Track Stick CapUsing the Display Adjusting BrightnessUsing the Ambient Light Sensor Switching the Video Image Setting Display Resolution and Refresh Rate1 ambient light sensor Dual Independent Display Mode Swapping Primary and Secondary Displays Setting Up and Using Networks Connecting a Network or Broadband Modem CableSetting Up a Network in the Microsoft Windows XP Operating System Wireless Local Area Network Setting Up a Network in the Microsoft Windows Vista Operating SystemChecking Your Wireless Network Card What You Need to Establish a WLAN ConnectionSetting Up a New WLAN Using a Wireless Router and a Broadband Modem Connecting to a WLAN 1 Click Start→ Connect To→ Manage wireless networks Mobile Broadband or Wireless Wide Area Network What You Need to Establish a Mobile Broadband Network ConnectionChecking Your Dell Mobile Broadband Card Enabling/Disabling the Dell Mobile Broadband Card Connecting to a Mobile Broadband NetworkMicrosoft Windows Firewall Dell Wi-Fi Catcher Network LocatorPlaying Media Using MultimediaCopying Media Using Blank Media How to Copy MediaHelpful Tips Adjusting the Volume Adjusting the PictureMicrosoft Windows XP Operating System Microsoft Windows Vista Operating System 2 Under Personalization, click Adjust Screen ResolutionCard Types Using CardsPC Cards ExpressCardsInstalling a PC Card or ExpressCard Extended CardsPC Card ExpressCards Removing a Card or BlankUsing Cards Securing Your Computer Security Cable LockSmart Card About Smart Cards Installing a Smart Card1 gold contact pad 2 smart card topAbout Passwords PasswordsUsing a Primary or System Password Using a Hard Drive Password Using an Administrator PasswordEnabling the TPM Feature Trusted Platform Module TPMSecurity Management Software Computer Tracking Software Using the Security Management SoftwareIf Your Computer Is Lost or Stolen Activating the Security Management SoftwareIf the computer belongs to a company, notify the security office of the company Computer, Keyboard, and Display Cleaning Your ComputerTouch Pad MouseCDs and DVDs Floppy DriveDell Technical Update Service TroubleshootingDell Diagnostics When to Use the Dell DiagnosticsStarting the Dell Diagnostics from the Drivers and Utilities Media Dell Diagnostics Main Menu Accessing the Dell Support Utility Dell Support UtilityClicking the Dell Support Icon Drive Problems Media drive problemsDouble-Clicking the Dell Support Icon Hard drive problems E-Mail, Modem, and Internet ProblemsIf you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray If you hear an unfamiliar scraping or grinding sound2 Click Printers and Other Hardware 3 Click Phone and Modem Options Error Messages H A R D - D I S K D R I V E F A I L U R E - The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive see Hard drive problems on page 82, and boot the computer from media. Then shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard-Disk Drive tests in the Dell Diagnostics see Dell Diagnostics on page 2 Click Add or Remove Programs 2 Click Printers and Other Hardware IEEE 1394 Device ProblemsExternal Keyboard problems Keyboard ProblemsUnexpected characters Lockups and Software ProblemsThe computer does not start up The computer stops respondingMemory Problems Other software problemsA solid blue screen appears Wireless Local Area Network WLAN Network ProblemsMobile Broadband Wireless Wide Area Network GeneralPC Card Problems Power Problems Printer Problems Ensuring Sufficient Power for Your ComputerDocking Power Considerations Scanner Problems Sound and Speaker ProblemsNo sound from integrated speakers Touch Pad or Mouse Problems No sound from headphonesNo sound from external speakers Video and Display Problems If the display is blankIf the display is difficult to read If only part of the display is readable Intel Active Management Technology Out-of-Band Management Unsupported AMT Features Intel Active Management Technology Viewing the System Setup Screens System Setup ProgramSystem Setup Screens OverviewCommonly Used Options Changing the Boot SequenceChanging COM Ports Changing Printer ModesSystem Setup Program What Is a Driver? Reinstalling SoftwareDrivers Identifying DriversReinstalling Drivers and Utilities 1 Click the Windows Vista start button, , and right-click Computer Microsoft Windows XP Using the Hardware Troubleshooter ToolUsing Microsoft Windows System Restore Restoring Your Operating SystemMicrosoft Windows Vista Using the Operating System Media Dell Operating System media Dell Drivers and Utilities media Reinstalling Software Before You Begin Adding and Replacing PartsRecommended Tools Turning Off Your Computer2 Turn off your computer see Turning Off Your Computer on page Keyboard Hinge Cover1 Follow the instructions in Before You Begin on page Internal Card With Bluetooth Wireless Technology Coin-Cell Battery Memory 1 Follow the procedures in Before You Begin on page 2 memory module captive screw 4 Ground yourself and install the new memory module 2 antenna cables Wireless Local Area Network WLAN Carda Disconnect the WLAN card from any attached cables 2 antenna cable connectors Mobile Broadband Carda Disconnect the Mobile Broadband card from any attached cables Adding and Replacing Parts1 Mobile Broadband card 2 antenna cablesc Slide and lift the Mobile Broadband card out of its connector 1 Remove the battery see Replacing the Battery on page Subscriber Identity Module SIM CardHard Drive 1 Follow the procedures in Before You Begin on pageTo replace the hard drive in the hard drive bay 2 Remove the hard drive screws on the bottom of the computer Media Bay FCM Flash Cache ModuleRemoving Media Bay Devices metal securing brackets 1 FCM card Dell QuickSet Dell QuickSet Identifying Your Computer Traveling With Your ComputerPacking the Computer Travel TipsTraveling by Air Specifications 32 KB per instruction, 32 KB data cache perIntel GM965 Express chipset for integrated w w w . d e l l . c o m s u p p o r t . d e l l . c o m standard D-Dock connector for devices such10/100/1000 Ethernet LAN on system board Display protrudes 0.5 mm higher than surrounding Battery continued Charge time approximate UPEK TCS3 TouchStrip strip sensor with w w w . d e l l . c o m s u p p o r t . d e l l . c o m 148 SpecificationsTechnical Support and Customer Service Getting HelpObtaining Assistance DellConnect Online ServicesAutoTech Service Problems With Your OrderAutomated Order-Status Service Product InformationBefore You Call Returning Items for Warranty Repair or CreditDiagnostics Checklist Name Date Address Phone number Contacting Dell Getting Help Getting Help Appendix FCC Notice U.S. OnlyFCC Class B Macrovision Product Notice Glossary Page Page Page Page Page Page SDRAM - synchronous dynamic random-access memory