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Dell PP24L manual Troubleshooting, Dell Technical Update Service, Dell Diagnostics

Models: PP24L

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Troubleshooting

Troubleshooting

Dell™ Technical Update Service

The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be customized for content, format, and how frequently you receive notifications.

To enroll for the Dell Technical Update service, go to http://support.dell.com/technicalupdate.

Dell Diagnostics

Fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 153) as you complete these checks.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in "Lockups and Software Problems" on page 89 and run the Dell Diagnostics before you contact Dell for technical assistance.

It is recommended that you print these procedures before you begin.

NOTICE: The Dell Diagnostics works only on Dell™ computers.

NOTE: The Drivers and Utilities media is optional and may not ship with your computer.

Enter the System Setup Program (see "System Setup Program" on page 103), review your computer’s configuration information, and ensure that the device you want to test displays in system setup and is active.

Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities media.

Starting the Dell Diagnostics From Your Hard Drive

The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.

NOTE: If your computer cannot display a screen image, contact Dell (see "Contacting Dell" on page 154).

1If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions. Ensure the computer is connected to a known good electrical outlet.

Troubleshooting

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Dell PP24L manual Troubleshooting, Dell Technical Update Service, When to Use the Dell Diagnostics

Contents

Model PP24L User’s GuideDell Latitude D630/D630c P/N HN566 Notes, Notices, and CautionsAugust 3 Transferring Information to a New Computer ContentsHibernate Mode Setting Up a New WLAN Using a Wireless Router and a Broadband Modem Setting Up a Network in the Microsoft Windows XP Operating SystemSetting Up a Network in the Microsoft Windows Vista Operating System Using the Security Management Software Using a Primary or System PasswordContents Activating the Security Management SoftwareIf you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray Starting the Dell Diagnostics from the Drivers and Utilities Media12 Intel Active Management Technology Microsoft Windows XP Travel Tips Quick Reference Guide Finding InformationDrivers and Utilities Media These labels are located on your computer Service Tag and Express Service CodeMicrosoft Windows License Label To download Notebook System Software Dell Support Website - support.dell.com2 Select Drivers & Downloads and click Go Dell Support UtilitySystems Management Administrator’s Guide How to reinstall my operating systemFor more information on Dell QuickSet, see Dell QuickSet on page Dell QuickSet HelpFront View About Your ComputerTurns on when the computer reads or writes data Off The battery is adequately charged or the computer is turned off Left Side View Attach headphones or speakers to the connector Right Side View N E T W O R K C O N N E C T O R RJ Back ViewUSB C O N N E C T O R S Connect the telephone line to the modem connector Page Bottom View About Your Computer About Your Computer Microsoft Windows XP Transferring Information to a New Computer3 On the Which computer is this? screen, click New Computer→ Next 3 Under What do you want to do?, click Transfer files and settings1 Click Start→ Files and Settings Transfer Wizard Easy Transfer Cable for Windows Vista Microsoft Windows Vista8 Select Close You are prompted to restart the computer Transferring Information to a New Computer 9 Select Yes The computer reboots and the transfer is completeTransferring Information to a New Computer Battery Performance Using a BatteryDell QuickSet Battery Meter Checking the Battery ChargeMicrosoft Windows Power Meter Charge GaugeLow-Battery Warning Conserving Battery PowerHibernate Mode Power Management ModesStandby and Sleep Mode Accessing Power Options Properties Configuring Power Management SettingsCharging the Battery Storing a Battery Replacing the BatteryBattery Errors Using a Battery Battery Using the KeyboardNumeric Keypad Key CombinationsDisplay Functions Power ManagementMicrosoft Windows Logo Key Functions Power Options Properties window see Accessing PowerTouch Pad Customizing the Touch Pad and Track Stick Changing the Track Stick CapUsing the Ambient Light Sensor Using the DisplayAdjusting Brightness 1 ambient light sensor Switching the Video ImageSetting Display Resolution and Refresh Rate Dual Independent Display Mode Swapping Primary and Secondary Displays Setting Up a Network in the Microsoft Windows XP Operating System Setting Up and Using NetworksConnecting a Network or Broadband Modem Cable Wireless Local Area Network Setting Up a Network in the Microsoft Windows Vista Operating SystemChecking Your Wireless Network Card What You Need to Establish a WLAN ConnectionSetting Up a New WLAN Using a Wireless Router and a Broadband Modem Connecting to a WLAN 1 Click Start→ Connect To→ Manage wireless networks Checking Your Dell Mobile Broadband Card Mobile Broadband or Wireless Wide Area NetworkWhat You Need to Establish a Mobile Broadband Network Connection Enabling/Disabling the Dell Mobile Broadband Card Connecting to a Mobile Broadband NetworkMicrosoft Windows Firewall Dell Wi-Fi Catcher Network LocatorPlaying Media Using MultimediaCopying Media Using Blank Media How to Copy MediaHelpful Tips Microsoft Windows XP Operating System Adjusting the VolumeAdjusting the Picture Microsoft Windows Vista Operating System 2 Under Personalization, click Adjust Screen ResolutionCard Types Using CardsPC Cards ExpressCardsPC Card Installing a PC Card or ExpressCardExtended Cards ExpressCards Removing a Card or BlankUsing Cards Smart Card Securing Your ComputerSecurity Cable Lock About Smart Cards Installing a Smart Card1 gold contact pad 2 smart card topAbout Passwords PasswordsUsing a Primary or System Password Using a Hard Drive Password Using an Administrator PasswordSecurity Management Software Enabling the TPM FeatureTrusted Platform Module TPM Computer Tracking Software Using the Security Management SoftwareIf Your Computer Is Lost or Stolen Activating the Security Management SoftwareIf the computer belongs to a company, notify the security office of the company Computer, Keyboard, and Display Cleaning Your ComputerTouch Pad MouseCDs and DVDs Floppy DriveDell Technical Update Service TroubleshootingDell Diagnostics When to Use the Dell DiagnosticsStarting the Dell Diagnostics from the Drivers and Utilities Media Dell Diagnostics Main Menu Clicking the Dell Support Icon Accessing the Dell Support UtilityDell Support Utility Double-Clicking the Dell Support Icon Drive ProblemsMedia drive problems Hard drive problems E-Mail, Modem, and Internet ProblemsIf you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray If you hear an unfamiliar scraping or grinding sound2 Click Printers and Other Hardware 3 Click Phone and Modem Options Error Messages H A R D - D I S K D R I V E F A I L U R E - The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive see Hard drive problems on page 82, and boot the computer from media. Then shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard-Disk Drive tests in the Dell Diagnostics see Dell Diagnostics on page 2 Click Add or Remove Programs 2 Click Printers and Other Hardware IEEE 1394 Device ProblemsExternal Keyboard problems Keyboard ProblemsUnexpected characters Lockups and Software ProblemsThe computer does not start up The computer stops respondingA solid blue screen appears Memory ProblemsOther software problems Wireless Local Area Network WLAN Network ProblemsMobile Broadband Wireless Wide Area Network GeneralPC Card Problems Power Problems Docking Power Considerations Printer ProblemsEnsuring Sufficient Power for Your Computer No sound from integrated speakers Scanner ProblemsSound and Speaker Problems No sound from external speakers Touch Pad or Mouse ProblemsNo sound from headphones If the display is difficult to read Video and Display ProblemsIf the display is blank If only part of the display is readable Intel Active Management Technology Out-of-Band Management Unsupported AMT Features Intel Active Management Technology Viewing the System Setup Screens System Setup ProgramSystem Setup Screens OverviewCommonly Used Options Changing the Boot SequenceChanging COM Ports Changing Printer ModesSystem Setup Program What Is a Driver? Reinstalling SoftwareDrivers Identifying DriversReinstalling Drivers and Utilities 1 Click the Windows Vista start button, , and right-click Computer Microsoft Windows XP Using the Hardware Troubleshooter ToolMicrosoft Windows Vista Using Microsoft Windows System RestoreRestoring Your Operating System Using the Operating System Media Dell Operating System media Dell Drivers and Utilities media Reinstalling Software Before You Begin Adding and Replacing PartsRecommended Tools Turning Off Your Computer2 Turn off your computer see Turning Off Your Computer on page Keyboard Hinge Cover1 Follow the instructions in Before You Begin on page Internal Card With Bluetooth Wireless Technology Coin-Cell Battery Memory 1 Follow the procedures in Before You Begin on page 2 memory module captive screw 4 Ground yourself and install the new memory module 2 antenna cables Wireless Local Area Network WLAN Carda Disconnect the WLAN card from any attached cables 2 antenna cable connectors Mobile Broadband Carda Disconnect the Mobile Broadband card from any attached cables Adding and Replacing Parts1 Mobile Broadband card 2 antenna cablesc Slide and lift the Mobile Broadband card out of its connector 1 Remove the battery see Replacing the Battery on page Subscriber Identity Module SIM CardTo replace the hard drive in the hard drive bay Hard Drive1 Follow the procedures in Before You Begin on page 2 Remove the hard drive screws on the bottom of the computer Removing Media Bay Devices Media BayFCM Flash Cache Module metal securing brackets 1 FCM card Dell QuickSet Dell QuickSet Identifying Your Computer Traveling With Your ComputerPacking the Computer Travel TipsTraveling by Air Intel GM965 Express chipset for integrated Specifications32 KB per instruction, 32 KB data cache per w w w . d e l l . c o m s u p p o r t . d e l l . c o m standard D-Dock connector for devices such10/100/1000 Ethernet LAN on system board Display protrudes 0.5 mm higher than surrounding Battery continued Charge time approximate UPEK TCS3 TouchStrip strip sensor with w w w . d e l l . c o m s u p p o r t . d e l l . c o m 148 SpecificationsObtaining Assistance Technical Support and Customer ServiceGetting Help DellConnect Online ServicesAutoTech Service Problems With Your OrderAutomated Order-Status Service Product InformationBefore You Call Returning Items for Warranty Repair or CreditDiagnostics Checklist Name Date Address Phone number Contacting Dell Getting Help Getting Help FCC Class B AppendixFCC Notice U.S. Only Macrovision Product Notice Glossary Page Page Page Page Page Page SDRAM - synchronous dynamic random-access memory