A program stops responding or crashes repeatedly

NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.

E N D T H E P R O G R A M

1Press <Ctrl><Shift><Esc> simultaneously.

2Click Task Manager.

3Click the program that is no longer responding.

4Click End Task.

C H E C K T H E S O F T W A R E D O C U M E N T A T I O N If necessary, uninstall and then reinstall the program.

A program is designed for an earlier Microsoft® Windows® operating system

R UN THE P ROGRAM C OMPATIBILITY W IZARD The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows XP operating system environments.

1Click StartAll ProgramsAccessoriesProgram Compatibility WizardNext.

2Follow the instructions on the screen.

A solid blue screen appears

TURN THE COMPUTER OFF If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.

Other software problems

C HECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION

Ensure that the program is compatible with the operating system installed on your computer.

Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.

Ensure that the program is installed and configured properly.

Verify that the device drivers do not conflict with the program.

If necessary, uninstall and then reinstall the program.

B ACK UP YOUR FILES IMMEDIATELY.

U SE A VIRUS - SCANNING PROGRAM TO CHECK THE HARD DRIVE , FLOPPY DISKS , OR CD S .

S AVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE S t a r t MENU .

S CAN THE COMPUTER FOR SPYWARE If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware.

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Quick Reference Guide

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Dell XP140, D631 manual Program stops responding or crashes repeatedly

D631, XP140 specifications

The Dell XP140 and D631 are notable components in Dell's lineup of digital solutions, each renowned for their unique features and robust performance tailored to meet various user needs. The XP140 is primarily recognized for its seamless integration of powerful processing capabilities and user-friendly design. This device is equipped with an advanced chipset that enhances computing performance, making it ideal for multitasking and resource-intensive applications.

One of the standout features of the XP140 is its high-resolution display, which offers vibrant colors and sharp images, catering to both professional and recreational users. The incorporation of Wide Color Gamut technology boosts color accuracy, making it a highly sought-after choice for graphic designers, photographers, and videographers. Moreover, this laptop supports enhanced connectivity options, including USB-C, HDMI, and Thunderbolt ports, allowing users to connect multiple devices and peripherals effortlessly.

In terms of security, the XP140 offers advanced biometric authentication features, including fingerprint recognition and facial recognition technology, ensuring that user data remains secure. Its robust design also includes a spill-resistant keyboard, making it a reliable option for those who often work in dynamic environments.

Transitioning to the D631, this device is engineered with a focus on versatility and efficiency. The D631's strong build quality is complemented by an ergonomic design that enhances user comfort during extended usage periods. Its Intel processors provide efficient performance, allowing users to run demanding applications without encountering lag.

The D631 also features a long-lasting battery life, designed to support users throughout a full workday without the need for constant recharging. This is particularly useful for professionals who are frequently on the move and require a reliable device for presentations or critical tasks while traveling.

Connectivity on the D631 is diverse, supporting Wi-Fi 6 technology that enhances internet speed and reliability, as well as Bluetooth capabilities for seamless pairing with various devices. Additionally, the device includes extensive port options to facilitate easy connections to external monitors and storage devices.

In summary, the Dell XP140 and D631 are tailored for users who demand performance, security, and convenience in their computing devices. With advanced technologies and features designed to enhance productivity, both models stand out in the competitive landscape of laptops and portable computers, catering to the needs of professionals and casual users alike.