R U N T H E D E L L D I A G N O S T I C S — See "Dell Diagnostics" on page 17. If all tests run successfully, the error condition is related to a software problem.

Dell Diagnostics

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in "Lockups and Software Problems" on page 15 and run the Dell Diagnostics before you contact Dell for technical assistance.

It is recommended that you print these procedures before you begin.

NOTICE: The Dell Diagnostics works only on Dell™ computers.

NOTE: The Drivers and Utilities media is optional and may not ship with your computer.

Enter system setup (see "System Setup Program" in your User’s Guide), review your computer’s configuration information, and ensure that the device you want to test displays in system setup and is active.

Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities media.

Starting the Dell Diagnostics From Your Hard Drive

The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.

NOTE: If your computer cannot display a screen image, contact Dell (see "Contacting Dell" in your User’s Guide).

1Shut down the computer. Turn on (or restart) your computer.

2If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions.

3Connect the computer to an electrical outlet.

4Diagnostics can be invoked in one of two ways:

a Turn on the computer. When the DELL™ logo appears, press <F12> immediately. Select Diagnostics from the boot menu and press <Enter>.

NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop. Then shut down your computer and try again.

bPress and hold the <Fn> key while powering the computer on.

NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media.

Quick Reference Guide

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Dell D631, XP140 manual When to Use the Dell Diagnostics
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D631, XP140 specifications

The Dell XP140 and D631 are notable components in Dell's lineup of digital solutions, each renowned for their unique features and robust performance tailored to meet various user needs. The XP140 is primarily recognized for its seamless integration of powerful processing capabilities and user-friendly design. This device is equipped with an advanced chipset that enhances computing performance, making it ideal for multitasking and resource-intensive applications.

One of the standout features of the XP140 is its high-resolution display, which offers vibrant colors and sharp images, catering to both professional and recreational users. The incorporation of Wide Color Gamut technology boosts color accuracy, making it a highly sought-after choice for graphic designers, photographers, and videographers. Moreover, this laptop supports enhanced connectivity options, including USB-C, HDMI, and Thunderbolt ports, allowing users to connect multiple devices and peripherals effortlessly.

In terms of security, the XP140 offers advanced biometric authentication features, including fingerprint recognition and facial recognition technology, ensuring that user data remains secure. Its robust design also includes a spill-resistant keyboard, making it a reliable option for those who often work in dynamic environments.

Transitioning to the D631, this device is engineered with a focus on versatility and efficiency. The D631's strong build quality is complemented by an ergonomic design that enhances user comfort during extended usage periods. Its Intel processors provide efficient performance, allowing users to run demanding applications without encountering lag.

The D631 also features a long-lasting battery life, designed to support users throughout a full workday without the need for constant recharging. This is particularly useful for professionals who are frequently on the move and require a reliable device for presentations or critical tasks while traveling.

Connectivity on the D631 is diverse, supporting Wi-Fi 6 technology that enhances internet speed and reliability, as well as Bluetooth capabilities for seamless pairing with various devices. Additionally, the device includes extensive port options to facilitate easy connections to external monitors and storage devices.

In summary, the Dell XP140 and D631 are tailored for users who demand performance, security, and convenience in their computing devices. With advanced technologies and features designed to enhance productivity, both models stand out in the competitive landscape of laptops and portable computers, catering to the needs of professionals and casual users alike.
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