TROUBLESHOOTING

Below is a list of some of the possible malfunctions.

If the problem cannot be resolved as described, contact customer services.

PROBLEM

POSSIBLE CAUSE

SOLUTION

The coffee is not hot.

The cups were not preheated.

Enable the cup warmer, leave the cups at least 20

 

 

 

minutes to warm up.

 

 

Warm the cups by rinsing them with hot water

 

 

 

(PLEASE NOTE you can use the hot water function).

 

The infuser has cooled down because 2/3 minutes

Before making the coffee, heat the infuser by rinsing, using

 

have elapsed since the last coffee was made.

the rinse function (page 10).

 

A low coffee temperature is set.

Set a higher coffee temperature in the menu.

The coffee is weak or not creamy

The coffee is ground too coarsely.

Turn the grinding adjustment dial one click anticlockwise

enough.

 

towards “1” while the coffee mill is in operation (fig. 13).

 

Continue one click at a time until coffee delivery is satisfac-

 

 

 

 

tory. The effect is only visible after delivering 2 coffees (see

 

 

the section: “Adjusting the coffee mill” on page 13).

 

The coffee is unsuitable.

Use pre-ground coffee for espresso machines only.

The coffee is delivered too slowly or a

The coffee is ground too finely.

Turn the grinding adjustment dial one click clockwise to-

drop at a time.

 

wards “7” while the coffee mill is in operation (fig. 13).

 

Continue one click at a time until coffee delivery is satisfac-

 

 

 

 

tory.

 

 

 

The effect is only visible after delivering 2 coffees (see the

 

 

section: “Adjusting the coffee mill” on page 12).

Coffee does not come out of one or

The spouts are blocked.

Clean the spouts with a toothpick (fig. 33B).

both of the spouts.

 

 

 

The milk does not

The milk container lid is dirty.

Clean the milk container lid as described in the section “Cle-

come out of the milk

 

aning the milk container”.

 

 

 

spout.

 

 

 

The milk contains

The milk is not cold enough or is not semi-skim-

Use skimmed or semi-skimmed milk at refrigerator tem-

large bubbles and

med.

perature (about 5° C). If the result is not as you wished, try

 

changing brand of milk.

squirts out of the

 

The froth adjustment dial is incorrectly adjusted.

Adjust following the instructions in the section “Making

milk spout or there

 

cappuccino and milk based coffees”.

is little froth.

 

The milk container lid or froth adjustment dial

Clean the milk container lid and dial as described in the sec-

 

 

are dirty

tion “Cleaning the milk container”.

 

The hot water/steam nozzle is dirty

Clean the nozzle as described in the section “Cleaning the

 

 

hot water/steam nozzle”.

The milk contains

The spout is dirty.

Clean as described in the section “Cleaning the spout after

large bubbles and

 

use”.

 

 

 

 

squirts out of the

 

 

 

milk spout or there

 

 

 

is little froth.

 

 

 

The appliance does not come on.

The connector is not inserted correctly.

Insert the connector as far as it will go in the socket at the

 

 

back of the appliance.

 

It is not plugged into the mains socket.

Plug into the mains socket.

 

The main switch (A20) is not turned on.

Press the main switch (fig. 2).

The infuser cannot be extracted

The appliance has not been turned off correctly

Turn the appliance off by pressing the ON-STANDBY

 

 

 

 

button (page 9)

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DeLonghi ETAM36.365 manual Troubleshooting

ETAM36.365 specifications

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