DeLonghi ETAM36.365 manual Troubleshooting, Problem, Possible Cause, Solution

TROUBLESHOOTING

Below is a list of some of the possible malfunctions.

If the problem cannot be resolved as described, contact customer services.

PROBLEM	POSSIBLE CAUSE	SOLUTION
The coffee is not hot.	The cups were not preheated.	•	Enable the cup warmer, leave the cups at least 20
			minutes to warm up.
		•	Warm the cups by rinsing them with hot water
			(PLEASE NOTE you can use the hot water function).
	The infuser has cooled down because 2/3 minutes	Before making the coffee, heat the infuser by rinsing, using
	have elapsed since the last coffee was made.	the rinse function (page 10).
	A low coffee temperature is set.	Set a higher coffee temperature in the menu.
The coffee is weak or not creamy	The coffee is ground too coarsely.	Turn the grinding adjustment dial one click anticlockwise
enough.		towards “1” while the coffee mill is in operation (fig. 13).
		Continue one click at a time until coffee delivery is satisfac-
		tory. The effect is only visible after delivering 2 coffees (see
		the section: “Adjusting the coffee mill” on page 13).
	The coffee is unsuitable.	Use pre-ground coffee for espresso machines only.
The coffee is delivered too slowly or a	The coffee is ground too finely.	Turn the grinding adjustment dial one click clockwise to-
drop at a time.		wards “7” while the coffee mill is in operation (fig. 13).
		Continue one click at a time until coffee delivery is satisfac-
		tory.
		The effect is only visible after delivering 2 coffees (see the
		section: “Adjusting the coffee mill” on page 12).
Coffee does not come out of one or	The spouts are blocked.	Clean the spouts with a toothpick (fig. 33B).
both of the spouts.
The milk does not	The milk container lid is dirty.	Clean the milk container lid as described in the section “Cle-
come out of the milk		aning the milk container”.
spout.
The milk contains	The milk is not cold enough or is not semi-skim-	Use skimmed or semi-skimmed milk at refrigerator tem-
large bubbles and	med.	perature (about 5° C). If the result is not as you wished, try
		changing brand of milk.
squirts out of the
	The froth adjustment dial is incorrectly adjusted.	Adjust following the instructions in the section “Making
milk spout or there
		cappuccino and milk based coffees”.
is little froth.
	The milk container lid or froth adjustment dial	Clean the milk container lid and dial as described in the sec-
	are dirty	tion “Cleaning the milk container”.
	The hot water/steam nozzle is dirty	Clean the nozzle as described in the section “Cleaning the
		hot water/steam nozzle”.
The milk contains	The spout is dirty.	Clean as described in the section “Cleaning the spout after
large bubbles and		use”.
squirts out of the
milk spout or there
is little froth.
The appliance does not come on.	The connector is not inserted correctly.	Insert the connector as far as it will go in the socket at the
		back of the appliance.
	It is not plugged into the mains socket.	Plug into the mains socket.
	The main switch (A20) is not turned on.	Press the main switch (fig. 2).
The infuser cannot be extracted	The appliance has not been turned off correctly	Turn the appliance off by pressing the ON-STANDBY
		button (page 9)

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