Advanced Call Handling

Picking Up a Redirected Call on Your Phone

Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling with coworkers.

If you want to...

Then...

 

 

 

Answer a call that is ringing on

1.

Do one of the following:

another extension within your call

 

If the PickUp button or softkey is available, press

pickup group

 

 

it.

 

 

 

 

If the PickUp button or softkey is not available,

 

 

go off-hook to display the PickUp softkey, then

 

 

press it.

 

 

If your phone supports auto-pickup, you are now

 

 

connected to the call.

 

2. If the call rings, press Answer to connect to the call.

 

 

 

Answer a call that is ringing on

1.

Do one of the following:

another extension outside of your

 

If the GPickUp softkey or Group PickUp button

group

 

 

is available, press it.

 

 

 

 

If the GPickUp softkey or Group PickUp button

 

 

is not available, go off-hook to display GPickUp,

 

 

then press it.

 

2. Enter the group pickup number.

 

 

If your phone supports auto-pickup, you are now

 

 

connected to the call.

 

3. If the call rings, press Answer to connect to the call.

 

 

 

Answer a call that is ringing on

1.

Do one of the following:

another extension in your group or

 

If the OPickUp softkey or Other PickUp button is

in an associated group

 

 

available, press it.

 

 

 

 

If the OPickUp softkey or Other PickUp button is

 

 

not available, go off-hook to display OPickUp,

 

 

then press it.

 

 

If your phone supports auto-pickup, you are now

 

 

connected to the call.

 

2. If the call rings, press Answer to connect to the call.

 

 

 

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)

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Denon 7942G manual Picking Up a Redirected Call on Your Phone