Americas Headquarters
Page
Common Phone Tasks
Button Icons
Contents
Viewing or Removing Conference Participants
Using a Handset, Headset, and Speakerphone
Cisco One-Year Limited Hardware Warranty Terms Index
Getting Started
Using this Guide
If you want to Then
Using External Devices
Safety and Performance Information
Power Outage
Finding Additional Information
Accessibility Features
Cisco Product Security Overview
Connecting Your Phone
Registering with Taps
Adjusting the Footstand
Adjusting the Handset Rest
Headset Information
Audio Quality Subjective to the User
Understanding Buttons and Hardware
An Overview of Your Phone
Cisco Unified IP Phone 7962G
Cisco Unified IP Phone 7942G
Description For more information, see
Understanding Lines and Calls
Icon
Understanding Line and Call Icons
Description
Icons section on page 11, and Viewing Multiple Calls,
Understanding Phone Screen Features
Cleaning the Phone Screen
Menus,
Understanding Feature Buttons and Menus
Accessing the Help System on Your Phone
Understanding Feature Availability
Feature Softkey Line Button Label and Icon
Understanding SIP vs. Sccp
Placing a Call-Basic Options
Basic Call Handling
Tips
For more information
Placing a Call-Additional Options
If you want to Then See
Using Cisco Extension
Mobility,
Web,
Configuring Fast Dials on
Using Your Personal
Address Book on
If you want to
Answering a Call
Answer or
Tip
Ending a Call
Answer
EndCall
Using Hold and Resume
Using Mute
Switching Between Multiple Calls
Switching an In-Progress Call to Another Phone
Viewing Multiple Calls
Transferring Calls
Sending a Call to a Voice Message System
Forwarding Calls to Another Number
Press CFwdALL or Forward All
Using Do Not Disturb
Settings on the Web,
User Options Web Pages,
Making Conference Calls
Using Conference Features
Press DND or Do Not Disturb
Using Conference
See Viewing or Removing Conference Participants,
Using Join
Using cBarge
Viewing or Removing Conference Participants
See Using Conference,
Placing or Receiving Intercom Calls
Press ConfList or Conference List
If you want to Then
Speed Dialing
Web pages. See Accessing Your User Options Web Pages,
Advanced Call Handling
Directory on Your Phone,
Picking Up a Redirected Call on Your Phone
Storing and Retrieving Parked Calls
Logging Out of Hunt Groups
Remote-in-Use Icon
Using a Shared Line
Understanding Shared Lines
Sharing Call Information and Barging
CBarge and Barge
Using Barge to Add Yourself to a Shared-Line Call
Single-button and Multi-touch Barge
Preventing Others from Viewing or Barging a Shared-Line Call
Press Private
Using BLF to Determine a Line State
Making and Receiving Secure Calls
Press Mcid or Malicious Call ID
Tracing Suspicious Calls
Prioritizing Critical Calls
If you Then
Tips
See Switching an In-Progress Call to Another Phone,
Using Cisco Extension Mobility
Access Lists for Mobile Connect,
See Answering a Call,
If you want to Then
See Placing a Call-Additional Options,
Using a Handset, Headset, and Speakerphone
User Preferences Audio Preferences
Using AutoAnswer
Obtaining a Headset
User Preferences Rings
Changing Phone Settings
Customizing Rings and Message Indicators
Options Web Pages,
User Preferences Contrast
Customizing the Phone Screen
User Preferences Background Images
Using Call Logs and Directories
Using Call Logs
State,
Directory Dialing
Using Corporate Directory on Your Phone
Corporate Directory exact name can vary
Using Personal Directory on Your Phone
Press Fast Dial
Personal Directory Personal Fast Dials
Customizing Rings and Message Indicators,
Accessing Voice Messages
System,
Accessing Voice Messages
If you want to Then do this
Using the User Options Web Pages
Accessing Your User Options Web Pages
Options Device
If you want to Then do this after you log
Configuring Features and Services on the Web
Using Personal Directory on the Web
Choose User Options Personal Address Book
Choose User Options Device Click Service URL
Click Delete Selected
Choose User Options Fast Dials
Click Add New
Setting Up Speed Dials on the Web
Using the Address Book Synchronization Tool
Choose User Options Device
See Configuring Fast Dials on the Web,
Click Speed Dials
Setting Up Phone Services on the Web
Click Phone Services
Services
Controlling User Settings on the Web
Choose User Options User Settings
Controlling Line Settings on the Web
Click Line Settings
Change the audible
Setting Up Phones and Access Lists for Mobile Connect
Choose User Options Mobility Settings Access Lists
If you want to Then do this after you log
Choose User Options Mobility Settings Remote Destinations
Click Remote Destinations
Using Cisco WebDialer
Web Pages,
Phone, choose Network Configuration Host Name
Using a Shared Line,
Understanding Additional Configuration Options
If you Then For more information
See Using Cisco Extension
See Using AutoAnswer,
See Using BLF to Determine a Line
Advanced Call Handling
General Troubleshooting
Troubleshooting Your Phone
Symptom Explanation
Using the Quality Reporting Tool
Viewing Phone Administration Data
If you are asked to Then
Cisco One-Year Limited Hardware Warranty Terms
OL-17709-01
Index
OL-17709-01
Page
OL-17709-01
Page
OL-17709-01
Page
OL-17709-01
Page
USA