Troubleshooting Your Phone, General Troubleshooting | Denon 7942G

Troubleshooting Your Phone

Troubleshooting Your Phone

This section provides troubleshooting information for your Cisco Unified IP Phone.

General Troubleshooting

This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator.

	Symptom	Explanation
	You cannot hear a dial	One or more of the following factors might apply:
	tone or complete a call	• You must log into the Extension Mobility service.
		• You must log into the Extension Mobility service.
		• You must enter a client matter code (CMC) or forced authorization
		code (FAC) after dialing a number. (SCCP phones only)
		• Your phone has time-of-day restrictions that prevent you from using
		some features during certain hours of the day.

	The Settings button is	Your system administrator might have disabled	on your phone.
	unresponsive

	The softkey that you	One or more of the following factors might apply:
	want to use does not	• You must press more to reveal additional softkeys.
	appear	• You must press more to reveal additional softkeys.
	appear

•You must change the line state (for example, go off-hook or have a connected call).

•Your phone is not configured to support the feature associated with that softkey.

Barge fails and results	You cannot barge an encrypted call if the phone you are using is not
in a fast busy tone	configured for encryption. When your barge attempt fails for this reason,
	your phone plays a fast busy tone.

You are disconnected	You will be disconnected from a call that you have joined using Barge if
from a call that you	the call is put on hold, transferred, or turned into a conference call.
joined using Barge

Cisco CallBack fails	The other party might have call forwarding enabled.

Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP)

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Denon 7942G manual Troubleshooting Your Phone, General Troubleshooting, Symptom Explanation

Contents

Americas Headquarters Page Common Phone Tasks Button Icons Contents Viewing or Removing Conference Participants Using a Handset, Headset, and Speakerphone Cisco One-Year Limited Hardware Warranty Terms Index Getting Started Using this GuideIf you want to Then Power Outage Safety and Performance InformationUsing External Devices Finding Additional Information Cisco Product Security Overview Accessibility Features Connecting Your Phone Adjusting the Handset Rest Adjusting the FootstandRegistering with Taps Headset Information Audio Quality Subjective to the User Understanding Buttons and Hardware An Overview of Your PhoneCisco Unified IP Phone 7962G Cisco Unified IP Phone 7942G Description For more information, see Understanding Lines and Calls Icon Understanding Line and Call IconsDescription Cleaning the Phone Screen Understanding Phone Screen FeaturesIcons section on page 11, and Viewing Multiple Calls, Menus, Accessing the Help System on Your Phone Understanding Feature Buttons and Menus Feature Softkey Line Button Label and Icon Understanding Feature Availability Understanding SIP vs. Sccp Placing a Call-Basic Options Basic Call HandlingTips For more information Placing a Call-Additional OptionsIf you want to Then See Mobility, Using Cisco Extension Using Your Personal Configuring Fast Dials onWeb, Address Book on If you want to Answering a CallAnswer or Answer Ending a CallTip EndCall Using Hold and Resume Switching Between Multiple Calls Using Mute Viewing Multiple Calls Switching an In-Progress Call to Another Phone Transferring Calls Forwarding Calls to Another Number Sending a Call to a Voice Message System Settings on the Web, Using Do Not DisturbPress CFwdALL or Forward All User Options Web Pages, Making Conference Calls Using Conference FeaturesPress DND or Do Not Disturb See Viewing or Removing Conference Participants, Using Conference Using Join Using cBarge Placing or Receiving Intercom Calls See Using Conference,Viewing or Removing Conference Participants Press ConfList or Conference List If you want to Then Advanced Call Handling Web pages. See Accessing Your User Options Web Pages,Speed Dialing Directory on Your Phone, Picking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Logging Out of Hunt Groups Understanding Shared Lines Using a Shared LineRemote-in-Use Icon Sharing Call Information and Barging CBarge and Barge Using Barge to Add Yourself to a Shared-Line CallSingle-button and Multi-touch Barge Press Private Preventing Others from Viewing or Barging a Shared-Line Call Using BLF to Determine a Line State Making and Receiving Secure Calls Prioritizing Critical Calls Tracing Suspicious CallsPress Mcid or Malicious Call ID If you Then Tips Access Lists for Mobile Connect, Using Cisco Extension MobilitySee Switching an In-Progress Call to Another Phone, See Answering a Call, If you want to Then See Placing a Call-Additional Options, User Preferences Audio Preferences Using a Handset, Headset, and Speakerphone Obtaining a Headset Using AutoAnswer Customizing Rings and Message Indicators Changing Phone SettingsUser Preferences Rings Options Web Pages, User Preferences Contrast Customizing the Phone ScreenUser Preferences Background Images Using Call Logs Using Call Logs and Directories State, Directory Dialing Using Corporate Directory on Your PhoneCorporate Directory exact name can vary Using Personal Directory on Your Phone Press Fast Dial Personal Directory Personal Fast Dials Customizing Rings and Message Indicators, Accessing Voice MessagesSystem, Accessing Voice Messages Accessing Your User Options Web Pages Using the User Options Web PagesIf you want to Then do this Options Device Using Personal Directory on the Web Configuring Features and Services on the WebIf you want to Then do this after you log Choose User Options Personal Address Book Click Delete Selected Choose User Options Device Click Service URL Click Add New Choose User Options Fast Dials Using the Address Book Synchronization Tool Setting Up Speed Dials on the Web Choose User Options Device See Configuring Fast Dials on the Web,Click Speed Dials Click Phone Services Setting Up Phone Services on the Web Services Controlling User Settings on the WebChoose User Options User Settings Click Line Settings Controlling Line Settings on the Web Change the audible Choose User Options Mobility Settings Access Lists Setting Up Phones and Access Lists for Mobile Connect If you want to Then do this after you log Click Remote Destinations Choose User Options Mobility Settings Remote Destinations Web Pages, Using Cisco WebDialer Phone, choose Network Configuration Host Name Using a Shared Line, Understanding Additional Configuration OptionsIf you Then For more information See Using BLF to Determine a Line See Using AutoAnswer,See Using Cisco Extension Advanced Call Handling General Troubleshooting Troubleshooting Your PhoneSymptom Explanation Using the Quality Reporting Tool Viewing Phone Administration DataIf you are asked to Then Cisco One-Year Limited Hardware Warranty Terms OL-17709-01 Index OL-17709-01 Page OL-17709-01 Page OL-17709-01 Page OL-17709-01 Page USA