More Information
Troubleshooting Tips
The player does not turn on when the PLAY button is pressed?
•Battery may be inserted incorrectly.
•Battery may be empty.
Skipping tracks or bad sound quality?
•Repeat, random or program function may be activated.
•There may be strong magnetic fields (e.g. too close to TV) near the unit.
•Low Battery level.
•Check the source of where the track came from. Play that same song on the computer to verify the song was encoded properly.
Cannot perform playback?
•LOCK function may be activated.
•There may be no mp3/WMA/audible tracks in the internal memory.
USB display does not appear when connected to computer?
•Check connection between your unit and the computer. (Refer to the “Software Installation - File Transfer” instruction manual)
•Check if the USB drivers are properly installed (Refer to the “Software Installation - File Transfer” instruction manual)
Cannot playback tracks on the | EN |
player. |
|
•Make sure audio tracks are encoded in the mp3 or Windows Media formats at supported bitrates. Bitrates support by the player: mp3 – 48 to 320 kbps
wma – 48 to 192 kbps
•WMA files may be DRM protected and you don’t have the proper rights (license) to play the files.
•Check the website and/or application help system of the music download service provider from where the content was purchased from for license acquisition details. For more information on how license acquisition works, go to www.microsoft.com/windows/windo wsmedia/forpros/drm/default.mspx
•The player’s clock is inaccurate. This may cause DRM files to work incorrectly. To fix the problems, install batteries properly and connect the player to the computer using the USB cable. Then connect to the secure service where DRM encoded files came from. The clock should reset and DRM files should now work properly.
14
