Troubleshooting Tips
After connecting the player to computer, "USB connected" does not appear on the display.
•Make sure the device is powered on. Some players do not automatically come on when plugged into the computer.
•Make sure that the USB connections to the computer and device are securely in.
Cannot access the player via Windows 2000 computer.
•Install the Service Pack 3 for Windows 2000. Visit www.windowsupdate.microsoft.com to check for the latest updates.
Cannot playback tracks on the player.
•Make sure audio tracks are encoded in the mp3 or Windows Media formats at supported bitrates. Please check the player’s user manual for bitrates supported.
•WMA files may be DRM protected and you don’t have the proper rights (license) to play the files.
•Check the website and/or application help system of the music download service provider from where the content was purchased from for license acquisition details.
•For more information on how license acquisition works, go to www.microsoft.com/windowsmedia/ drm
What does the PlaysForSure logo | EN |
mean? (available on certain models) |
|
•PlaysForSure is a new logo program from Microsoft®. Consumers can match the PlaysForSure logo on a large selection of devices and online music stores. If you see the logo, you’ll know your digital media will play for sure.
•For more information on the Microsoft PlaysForSure program, visit www.PlaysForSure.com.
•For more information on RCA PlaysForSure devices, visit www.rca.com.
What are MTP and MSC modes?
•MTP (Media Transfer Protocol) mode is essential if you want to transfer DRM content to your player. In MTP mode your player will no longer show up as a drive letter. Programs that were designed to work with a device that shows up as a drive letter will not be able to work directly with the player.
•MSC (Mass Storage Class) mode – device is in this mode when connected to Windows 98, ME, 2000 and XP (without Window Media Player 10) operating systems. In this mode, the device will show up as a drive letter on your PC and behaves as a detachable drive for file transfer in one or both directions.
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