Denon DVD-2910, DVD-955 25 TROUBLESHOOTING

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25 TROUBLESHOOTING

Check again before assuming the player is malfunctioning

2Are all the connections correct ?

2Are you following the instructions in the manual ?

2Are the amplifier and speakers operating properly ?

If the DVD-2910/955 does not seem to be functioning properly, check the table below. If this does not solve the problem, the DVD- 2910/955 may be damaged. Turn off the power, unplug the power cord from the power outlet, and contact your store of purchase or nearest Denon sales office.

Symptom		Check	Page
Power does not turn on.	•	Plug the power supply cord securely into the power outlet.	10~17,
			19
Playback does not start when PLAY	•	Is there condensation on the disc or player ? (Let stand for 1 or 2 hours.)	–
button is pressed.	•	Discs other than DVDs,SuperAudio CDs, video CDs and music CDs cannot be played.	8
Playback stops immediately.	•	Disc is dirty. Wipe off the dirt.	9
	•	Check the connections.	10~17
	•	Check that VIDEO OUT has not been set to “VIDEO OUT:OFF” or “ALL OFF” for PURE	43, 44
		DIRECT MODE.
Picture does not appear.	•	Set the TV’s input to “video”.	–
	•	When the HDMI or DVI-D connector output the signals, no progressive signals from the	16, 17,
		component video connector.	49
		If you wish to use the component video output, set to “OFF” for HDMI/DVI SELECT.
	•	Check the connections.	10~17
	•	Properly set the input of the TV, stereo, etc.	–
	•	Check the “DIGITAL OUTPUT” and “COMPRESSION” settings.	34, 37,
Sound is not produced or sound quality			38
	•	Digital signals cannot be output with Super audio CDs. Use analog connections.	14, 15
is poor.
	•	Area/layer of Super audio CD being played (MULTI/STEREO/CD) does not match amplifier	14, 15,
		connections.	44
	•	When the video output setting at “PURE DIRECT” is set to “VIDEO : OFF” or “ALL	43, 44
		OFF”, no sound at HDMI connector.
Menu playback of video CD’s is not	•	Menu playback is not possible with anything but video CDs with playback control.	51
possible.
Picture is disturbed during the search	•	Some disturbance is normal.	–
operation.
Buttons do not operate.	•	Some operations are disabled for some discs.	51
No subtitles are displayed.	•	Subtitles are not displayed for DVDs not containing subtitles.	–
	•	Subtitles are turned off. Turn the subtitles setting on.	26, 27
	•	The audio (or subtitle) language does not switch for discs which do not include multiple	60, 61
Audio (or subtitle) language does not		audio (or subtitle) languages.
switch.	•	For some discs the audio (or subtitle) language cannot be switched when the operation to	64
		switch it is performed, but can be switched on the menu screens.
Angle does not switch.	•	The angle cannot be switched for DVDs which do not contain multiple angles. In some	62
		cases multiple angles are only recorded for specific scenes.
Playback does not start when the title is	•	Check the “RATINGS” setting.	39, 40
selected.
The password for rating level has been	•	While the player is in the stop mode, hold the player’s SKIP 9 button and the PLAY	–
		button down simultaneously and then hold the OPEN/CLOSE button down for longer than
forgotten.
		3 seconds (until “INITIALIZE” disappears from the TV monitor).
Reset all the setting to Factory
		The lock will be released and all default settings and picture settings will return to the
Preset.
		default values.
The disc is not played with the audio or	•	The disc does not play with the selected audio or subtitle language if that audio or subtitle	26~28
subtitle language set as the default		language is not included on that DVD.
setting.
Picture is not displayed in 4:3 (or 16:9).	•	Set the “TV ASPECT” default setting to the proper setting for the connected TV.	32
Menu screen messages for the desired	•	Check the default setting for the disc language’s menu language.	26~28
language do not display.

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