Troubleshooting
Continued
OBSERVED PROBLEM | POSSIBLE CAUSE | REMEDY | |||
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Moisture/condensation noticed | 1. | Not enough combustion/ven- | 1. | Refer to Air for Combustion | |
on windows |
| tilation air |
| and Ventilation requirements | |
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| (page 5) | |
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Heater produces a whistling | 1. | Turning control knob to HI po- | 1. Turn control knob to LO position | ||
noise when burners are lit | 2. | sition when burners are cold | 2. | and let warm up for a minute | |
| Air in gas line | Operate burners until air is | |||
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| removed from line. Have gas | |
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| line checked by local natural | |
| 3. | Air passageways on heater | 3. | or propane/LP gas company | |
| Observe minimum installa- | ||||
| 4. | blocked | 4. | tion clearances (see page 9) | |
| Dirty or partially clogged | Clean burners (see Cleaning | |||
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| burner orifice(s) |
| and Maintenance, page 24) | |
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| or replace burner orifice(s) | |
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White powder residue forming | 1. | When heated, vapors from | 1. | Turn heater off when using | |
within burner box or on adjacent |
| furniture polish, wax, carpet |
| furniture polish, wax, carpet | |
walls or furniture |
| cleaners, etc. may turn into |
| cleaners or similar products | |
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| white powder residue |
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Remote does not function | 1. | Battery is not installed. Bat- | 1. | Replace | |
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| tery power is low |
| receiver and | |
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| control | |
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Fireplace produces a clicking/ | 1. | Metal expanding while heating | 1. | This is normal with most heat- | |
ticking noise just after burner |
| or contracting while cooling |
| ers. If noise is excessive, contact | |
is lit or shut off |
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| qualified service person | |
www.desatech.com | 27 |
