Design Dynamics HKE-24-RFP, HKE-24-RFN Cleaning Maintenance, Technical Service, Replacement Parts

CLEANING AND

MAINTENANCE

WARNING: Turn off the ap- pliance and allow to cool before cleaning.

CAUTION: You must keep control areas, burners and circulating air passageways of fireplace clean. Inspect these areas of fireplace before each use. Have fireplace and chimney (if applicable) inspected yearly by a qualified service person. Fireplace may need more fre- quent cleaning due to excessive lint from carpeting, bedding material, etc.

Only limited cleaning will be required under nor- mal use of this appliance. Dust the front grate and top of receiver/valve. Do not use cleaning fluids to clean logs or any other part of the appliance.

If, after a period of use, the flames start to exhibit unusual shapes and behavior or the burner fails to ignite smoothly, then the burner holes may require some cleaning. If this happens, we recommend that you contact your nearest authorized service technician to get the appliance serviced.

TRANSMITTER

If the battery light is on or the display is blank, you will need to replace the three AAA batteries in transmitter/remoter. To change batteries in the transmitter/remote, slide the battery compartment door off to expose old batteries. Place new batteries into housing and reattach door. See Figure 15.

Figure 15 - Bottom of Transmitter,

Showing Battery Compartment and Door

TECHNICAL SERVICE

You may have further questions about installation, operation or troubleshooting. If so, contact DESAʼs Technical Service Department at 1-866-672-6040. When calling please have your model and serial numbers of your heater ready.

You can also visit DESAʼs technical services web site at www.desatech.com.

REPLACEMENT PARTS

Note: Use only original replacement parts. This will protect your warranty coverage for parts replaced under warranty.

PARTS UNDER WARRANTY

Contact authorized dealers of this product. If they canʼt supply original replacement part(s), call DESAʼs Technical Service Department at 1-866-672-6040. When calling DESA, have ready

•your name and address

•model and serial numbers of your log set

•how log set was malfunctioning

•type of gas used (propane/LP or natural gas)

•purchase date

Usually, we will ask you to return the part to the factory.

PARTS NOT UNDER WARRANTY

Contact authorized dealers of this product. If they canʼt supply original replacement part(s), call DESA at 1-866-672-6040 for referral information. When calling DESA, have ready

•model number of your log set

•the replacement part number

12 www.desatech.com 115481-01B