Digi TS8 manual Symptom Trouble Accessing a Port, Running PortServer TS 8/16 Hardware Diagnostics

Models: 16 TS8

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Symptom: Trouble Accessing a Port

Introduction

Use this procedure if you are having trouble accessing a PortServer TS 8/16 port. The specific problem might be that you cannot logon from a terminal or the printer or modem is not working properly.

Assumptions

This discussion assumes the following:

That the PortServer TS 8/16 itself is working, that is, that it completes the boot cycle. If it is not, see "Symptom: PortServer TS 8/16 Does Not Boot" on page 17-2.

That the network is working. This is only pertinent if all ports are not working and the malfunc- tioning ports are RealPort ports. The discussion in "Symptom: Cannot Telnet to the PortServer TS 8/16" on page 17-3goes through the steps of validating the network connection.

Procedures

Things to Try

See ...

 

 

If this is a RealPort port and all

"Verifying the RealPort Process" on page 17-

ports are not working, ensure that

13

the RealPort process is running.

 

 

 

Verify PortServer TS 8/16 port set-

"Checking and Changing Port Configuration"

tings.

on page 17-15

 

 

Verify the cabling to the peripheral

See the Digi One/PortServer Cable Guide for

information.

 

 

 

Running PortServer TS 8/16 Hardware Diagnostics

Use this topic to run hardware diagnostic procedures to validate the PortServer TS 8/16.

1.Connect a terminal to a PortServer TS 8/16 port.

2.If the port is still using the default configuration, configure the terminal to use the following set- tings (Otherwise, configure the terminal to match the port configuration):

VT-100 emulation

9600 baud

8-bit characters

1 stop bit

No parity

3.Reboot the PortServer TS 8/16.

4.When the LED begins blinking continuously, press the x key.

5.When the Hardware Diagnostics Menu appears, select a test to perform.

17-4

Symptom: Trouble Accessing a Port

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Digi TS8 manual Symptom Trouble Accessing a Port, Running PortServer TS 8/16 Hardware Diagnostics

16, TS8 specifications

The Digi TS8 and TS16 are advanced devices within the Digi TransPort series, which are renowned for their versatility in providing robust network connectivity solutions. Designed to cater to the needs of IoT (Internet of Things) applications, these routers are excellent for businesses that require reliable, high-performance communication across various environments.

One of the standout features of the Digi TS8 and TS16 is their cellular connectivity. Both models support multiple cellular bands, including 4G LTE, ensuring that users can maintain a stable and fast internet connection even in remote locations. This makes them ideal for applications like smart grid management, digital signage, and industrial telemetry, where constant connectivity is crucial.

Another significant aspect of the Digi TS8 and TS16 is their dual SIM capability. This feature allows for seamless failover between two cellular networks. In cases where one network experiences an outage, the device automatically switches to the secondary network, thus minimizing downtime and maintaining business continuity. This redundancy is a vital characteristic for mission-critical applications.

The routers also support various WAN technologies, including LTE, Ethernet, and Wi-Fi, providing flexibility for diverse deployment scenarios. With their comprehensive networking capabilities, the Digi TS8 and TS16 can be integrated into existing infrastructures with ease.

In terms of security, these devices offer a robust suite of features designed to safeguard data. They come equipped with advanced firewall capabilities, VPN support, and secure tunneling protocols, ensuring that data transmitted across the network remains protected against unauthorized access.

Additionally, management and monitoring are made easy with Digi’s intuitive web interface and cloud management platform. Users can remotely configure, monitor, and manage their devices, enabling efficient performance tracking and troubleshooting from anywhere in the world.

Both the Digi TS8 and TS16 are built to endure harsh environmental conditions, boasting an industrial-grade design that adheres to rigorous standards. They can operate effectively in extreme temperatures and are resistant to dust and moisture, making them suitable for outdoor and rugged deployments.

Overall, the Digi TS8 and TS16 provide an extensive set of features and characteristics that address the growing demands of modern connectivity. Their reliability, security, and flexible deployment options make them a preferred choice for businesses looking to harness the power of IoT technology. Whether for industrial applications or remote site management, these devices lead the market with their performance and adaptability.