Troubleshooting Guide
Problem | Possible Cause | Corrective Action | |
Circuit breaker trips or fuse | Improper circuit current | Additional appliances may exceed the current rating of the | |
blows when unit is turned on. | rating. | circuit breaker or fuse. Plug unit into another outlet or install | |
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| on a dedicated | |
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| technical support. | |
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Unit turns on or off by itself. | 1. Remote control has | 1. | |
| a similar frequency to |
| interference. |
| another remote. | 2. | Change frequency of other device if possible. |
| 2. Radio frequency | 3. | If problem persists, contact technical support. |
| disturbance from outside |
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| sources. |
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Lights dim in room while the | Unit is drawing close to | Move the unit to another outlet or install unit on a | |
unit is on. | circuit current rating. | dedicated | |
Power cord gets warm. | 1. Normal operation. | 1. The power cord may get slightly warm to the touch | |
| 2. Improper extension cord |
| when the heater is on. |
| in use. | 2. | Ensure any extension cord used is rated for 1875 W |
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| and 14 AWG. |
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| 3. | If problem persists, contact technical support. |
Fireplace does not turn on. | 1. Unit is not plugged in. | 1. | Plug unit in to outlet. |
| 2. Circuit breaker has | 2. | Check electrical panel. |
| tripped. | 3. | Refer to instruction manual. |
| 3. Improper operation. | 4. | Initialize the remote control. |
| 4. Remote not initialized. | 5. | Install new battery into remote. |
| 5. Depleted batteries in | 6. | If problem persists, contact technical support. |
| remote. |
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Flame frozen or shutters. |
| Contact technical support. | |
Flame not bright or not visible. | Burned out light bulbs. | Replace light bulbs. | |
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Log set dim or not glowing. | Burned out light bulbs. | Replace light bulbs. | |
Light leaking from log set. | 1. Log set not installed | 1. | Check log set for proper fit. |
| properly. | 2. | Contact technical support.. |
| 2. Defective log set. |
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Heater is not turning off. | 1. Improper operation. | 1. | Refer to instruction manual. |
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| 2. | If problem persists, unplug unit and contact technical |
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| support. |
Heater is not turning on. | 1. Improper operation. | 1. | Refer to instruction manual. |
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| 2. | If problem persists, unplug unit and contact technical |
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| support. |
Heater emits an odor. | 1. Normal operation. | 1. | Normal operation is when the heater emits an odor |
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| for a brief period after the heater is initially turned on. |
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| The heater is burning off any dust accumulated during |
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| manufacturing or operation. |
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| 2. | If problem persists, unplug unit and contact technical |
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| support. |
Heater fan turns on but heater | 1. Improper operation. | 1. | Refer to instruction manual. |
lacks heat. | 2. Normal operation. | 2. | Normal operation. |
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| 3. | If problem persists, unplug unit and contact technical |
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| support. |
Heating element is glowing red. | 1. Normal operation. | 1. | Small glowing sections of the element are considered |
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| normal. |
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| 2. | If larger glowing sections are causing the heater to trip |
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| the thermal cutout, unplug unit, discontinue use and |
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| contact technical support. |
12 | www.dimplex.com |
