Troubleshooting Guide

Problem

Possible Cause

Corrective Action

Circuit breaker trips or fuse

Improper circuit current

Additional appliances may exceed the current rating of the

blows when unit is turned on.

rating.

circuit breaker or fuse. Plug unit into another outlet or install

 

 

on a dedicated 15-amp circuit. If problem persists, contact

 

 

technical support.

 

 

 

 

Unit turns on or off­ by itself.

1. Remote control has

1.

Re-initialize remote or move unit out of range of

 

a similar frequency to

 

interference.

 

another remote.

2.

Change frequency of other device if possible.

 

2. Radio frequency

3.

If problem persists, contact technical support.

 

disturbance from outside

 

 

 

sources.

 

 

Lights dim in room while the

Unit is drawing close to

Move the unit to another outlet or install unit on a

unit is on.

circuit current rating.

dedicated 15-amp circuit.

Power cord gets warm.

1. Normal operation.

1. The power cord may get slightly warm to the touch

 

2. Improper extension cord

 

when the heater is on.

 

in use.

2.

Ensure any extension cord used is rated for 1875 W

 

 

 

and 14 AWG.

 

 

3.

If problem persists, contact technical support.

Fireplace does not turn on.

1. Unit is not plugged in.

1.

Plug unit in to outlet.

 

2. Circuit breaker has

2.

Check electrical panel.

 

tripped.

3.

Refer to instruction manual.

 

3. Improper operation.

4.

Initialize the remote control.

 

4. Remote not initialized.

5.

Install new battery into remote.

 

5. Depleted batteries in

6.

If problem persists, contact technical support.

 

remote.

 

 

Flame frozen or shutters.

 

Contact technical support.

Flame not bright or not visible.

Burned out light bulbs.

Replace light bulbs.

 

 

 

Log set dim or not glowing.

Burned out light bulbs.

Replace light bulbs.

Light leaking from log set.

1. Log set not installed

1.

Check log set for proper fit.

 

properly.

2.

Contact technical support..

 

2. Defective log set.

 

 

Heater is not turning off.­

1. Improper operation.

1.

Refer to instruction manual.

 

 

2.

If problem persists, unplug unit and contact technical

 

 

 

support.

Heater is not turning on.

1. Improper operation.

1.

Refer to instruction manual.

 

 

2.

If problem persists, unplug unit and contact technical

 

 

 

support.

Heater emits an odor.

1. Normal operation.

1.

Normal operation is when the heater emits an odor

 

 

 

for a brief period after the heater is initially turned on.

 

 

 

The heater is burning off any dust accumulated during

 

 

 

manufacturing or operation.

 

 

2.

If problem persists, unplug unit and contact technical

 

 

 

support.

Heater fan turns on but heater

1. Improper operation.

1.

Refer to instruction manual.

lacks heat.

2. Normal operation.

2.

Normal operation.

 

 

3.

If problem persists, unplug unit and contact technical

 

 

 

support.

Heating element is glowing red.

1. Normal operation.

1.

Small glowing sections of the element are considered

 

 

 

normal.

 

 

2.

If larger glowing sections are causing the heater to trip

 

 

 

the thermal cutout, unplug unit, discontinue use and

 

 

 

contact technical support.

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Dimplex DWF1146GP owner manual Troubleshooting Guide

DWF1146GP specifications

The Dimplex DWF1146GP is a sophisticated and modern electric fireplace that combines both aesthetics and functionality. With its sleek design and advanced features, it has become a favorite for homeowners looking to create a cozy atmosphere without the hassle of traditional fireplaces.

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