Chapter Troubleshooting | Plasmon V15 specification

CHAPTER 9

TROUBLESHOOTING

This chapter provides troubleshooting information for the library. It provides a list of suggestions for solving problems that may occur when you are installing and operating the library and the enclosed tape drive.

NOTE

If an error code appears on the LCD, refer to Appendix C. If the status light on the tape drive is flashing, see Reading the Tape Drive Status Light in Chapter 6.

Troubleshooting Page 105

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Plasmon V15 manual Chapter Troubleshooting

Contents

Page Page Trademark Notices PrefaceCopyright Disclaimer FCC Notice Safety Agency StandardsLaser Safety Notice Australia/New Zealand Industry Canadian Notice per ICES-003European Notice Product Warranty Caution Operation HOW to USE this ManualFirst Time Installation Troubleshooting and Service Conventions Used in This Manual Table of Contents Library Operation ConfigurationEthernet Configuration Tape Drive Operation Diagnostics and FirmwareMaintenance and Service BAR Code Label Specification TroubleshootingSpecifications Scsi Configuration List of Figures Page List of Tables Page Plasmon V15 Tape Library Chapter Product Overview Tape Drive Carrier Library Features Front Panel Components Library Components V15 Back Panel Components Back Panel Components V15 Internal Components Internal ComponentsPage Chapter Hardware Installation V15 Front Door Unpacking the Library Selecting Cartridges Obtaining Accessories and EquipmentRequired Accessories and Equipment Selecting Application Software Preparing for Hardware InstallationSelecting Cleaning Cartridges Preparing Cartridges Preparing and Installing Cartridges Data Cartridge Write Protect Switch Installing Cartridges in Fixed Slots Installing a Cleaning Cartridge Installing Cartridges in the Magazine Installing Cartridges in Magazine Connecting the Library to the Scsi Bus Scsi Bus Connectors Power Cord Connection Connecting the Power Cord Verifying the Hardware Installation Powering on the Library Chapter Configuration Status Screen Using the Operator Panel Ethernet Menu Menus Menu Description Selection Key Description Configuring the LibraryError Codes Operator Keys Configuration Description Option Setting the Scsi IDs Setting the Scsi Parity Option Setting the Emulation Mode Setting the Clean Slot Option Setting the Autoclean Option Setting the Clean Cycles Left Option Setting the Post BarCode Scan Option Setting the Verify Barcode Checksums Option Enabling Security from the LCD Setting the LCD Security Option Disabling Security from the LCD Beginning Library Operations Checking the Setup Chapter Ethernet Configuration Setting Ethernet Addresses Ethernet Description Address Viewing the Ethernet Security Screens Ethernet Security Description Connecting the Ethernet Cable Ethernet LEDs Monitoring the Ethernet LEDs Chapter Library Operation Opening the Front Door Replacing Cartridges and the Magazine Removing the Magazine Replacing the Magazine Closing the Front Door Changing the Robot Control ModeStoring Cartridges Control Description Mode If Restart is Library Operating the Library in Sequential ModeSequential options If Loop is Library Next Cartridge Option Setting Sequential Options Avoiding Interruptions Viewing the Cartridge Inventory Field Cartridge Description Inventory Reset Performing Hardware Exercises Resetting the LibraryUsing Elements Element Addresses Using the Demo Menu Using the Command Menu Test Description Viewing Statistics Displaying Library InformationViewing the Code Version and Serial Number System Statistic Description Viewing System Sensors System Sensor Description Page Chapter Tape Drive Operation LED States Condition Reading the Tape Drive LED IndicatorsMonitoring Tape Drive Status AIT-3 Tape Drive Status Indicators Viewing the Drive Display Screens Message Condition Viewing the Drive Status screens Status Field Description Using the Clean Drive Option Cleaning the Tape DriveSetting up for The Clean Drive Option 4D r i v e 1 M e n u Tape Drive Eject Button Ejecting a Cartridge Manually Resetting a Tape Drive Chapter Diagnostics and Firmware Connecting the Serial Cable Connecting to the Console Interfaced Accessing Console Using HyperTerminal Setting the Library’s Baud Rate Upgrading Firmware via Console Diagnostics and Firmware Viewing the LCD Password via Console Creating a Diagnostic Listing via Console Upgrading Firmware via FTP Connecting to an FTP UtilityConnecting the Ethernet Cable Accessing the FTP Utility Creating a Diagnostic Listing via FTP Chapter Maintenance and Service Replacing the Tape Drive Using Touch-up Paint on the HousingCleaning the Library Preparing for Replacement Removing the Tape Drive Scsi Connectors Installing a Tape Drive Installing the Tape Drive Resuming Operation Removing the Library from the Rack Returning the Library for ServicePreparing the Library for Shipping Removing Rack Mount Bracket Warnung Packing the Library Packing the V15 Library Page Chapter Troubleshooting Problems with Library Installation Problems with Library Operation Problems with Tape Drive OperationPage Operating Environment Appendix a SpecificationsOverall Specifications for the Library General Specifications Scsi Cables Power Cord RequirementsScsi Cable and Terminator Specifications Scsi Terminator Ethernet Cable RequirementsScsi Cable Length Pin number Function Wide Scsi Appendix B Scsi ConfigurationScsi Components Scsi Bus Considerations Scsi Bus Termination Scsi ID Checksum Character Appendix C BAR Code Label SpecificationOverview Bar Code Characters Label Value Character EncodationQuiet Zone Optical Specification Label Dimensions Specification Dimension Volume Identifier Formats Appendix D Error Codes Description Corrective Action Code LCD Barcode module failure. Axis failed home. Entry/Exit Port Hardware Drive Offline Error. The tar Scsi chip error Scsi unex Axis position sensor Could not set alarm. Page Scsi 23, 110 IndexPage Bus 29 Page To obtain technical support in Europe To obtain technical support in the United States