Plasmon V15 manual Returning the Library for Service, Preparing the Library for Shipping

If you cannot solve the problem yourself, contact your service provider or Plasmon Technical Support (see Contacting Plasmon at the back of this manual).

Returning the Library for Service

If you need to return the library to the factory for service, contact your service provider. If your service provider instructs you to return the library directly to Plasmon, contact Plasmon Technical Support to obtain a Return Materials Authorization (RMA) number and the shipping address (see Contacting Plasmon at the back of this manual). When you have the RMA number, follow the instructions starting on the next page.

Preparing the Library for Shipping

To prepare the library for shipping:

1.Before powering off the library, select “Park and Unlock for Shipping” from the front panel’s keypad. The robot then moves to the correct position to accommodate the packing materials, and the front door unlocks.

2.If necessary, remove all cartridges from the magazine and fixed slots. Make certain the robot gripper and the tape drive do not contain cartridges.

3.Power off the library.

4.Remove the power cord, the SCSI cables, and any terminators. Do not ship these items if you are returning the library to the factory.

Removing the Library from the Rack

If the library is installed in a rack, remove it as follows:

1.From the back of the library, use a T-20 TORX driver to remove the three screws that secure the retention bracket to the rack shelf and library, as shown in the following figure. Remove the bracket.

Maintenance and Service Page 99