Troubleshooting
Partial programming loss/channels missing from the Guide/channel is in the Guide but can’t tune to
4 Your satellite dish antenna may be incorrectly configured. Check the dish type set in your receiver’s preferences and change if necessary. Press the MENU key on the remote control, then select Settings, then Setup. In the next menu, select Satellite, then Repeat Satellite Dish Setup. Follow the steps. From the Satellite Dish Type screen, make sure the proper dish type is selected (round, oval with a dual LNB or oval with a triple LNB).
4 The channels might be excluded from the Favorites list currently in use. Press MENU on the remote, select Favorites, then All Channels, or enter the channel number manually.
My video and audio are out of sync.
4 Try changing channels.
4 Press LIST, then EXIT.
4If neither of those work, restart your DIRECTV Receiver. Press MENU, press SELECT on Settings, then SELECT Setup. Select the Reset item from the left menu and follow the onscreen instructions.
My DIRECTV Receiver is “frozen” on a single frame of a TV picture.
4 If you are on a Pay Per View channel, watching the free portion of a program, the free portion may be completed. You must buy the program to continue watching.
4If that doesn’t work, restart your DIRECTV Receiver. Press MENU, press SELECT on Settings, then SELECT Setup. Select the Reset item from the left menu and follow the onscreen instructions.
Chapter 4 | 37 |
