QUESTIONS A P P E N D I X ANSWERSAND A

Questions? Did we forget to tell you something? Many people, over time, have questions about their DIRECTV PLUS System. We have compiled the most common of these questions and the answers in this appendix. We hope they help!

QI had a signal but now I am getting a message “Searching for satellite signal. To access related

utilities, press .” What happened?

ARain clouds and snow can affect the satellite signal reception. This loss of signal is temporary. Also check for new growth on trees and bushes that could be blocking the signal. One other possibility is that the wind or someone has moved the satellite dish antenna.

QWhy can’t I control my TV?

ABefore you can control your TV, VCR, or any other device, besides your digital satellite receiver, you must program your remote control to match your different devices. See the chapter, “Programming Your Remote Control” in this manual for specific instructions. If you have already successfully programmed your remote control, try pressing the appropriate device key to put your remote in the proper mode. Then try controlling that device. Also, make sure that the batteries in the remote control are good.

QMy digital satellite receiver does not respond when I press keys. What’s wrong?

AMost likely, if the front panel keys work but the remote control doesn’t work, try pressing the “SAT” key before trying to control the digital satellite receiver. If that doesn’t work, press the “SAT” and “Mute” keys together and try again. If that doesn’t work, or if the front panel keys don’t work either, unplug your digital satellite receiver for 30 seconds, then plug it back in.

Since your digital satellite receiver is a computing device it is susceptible to erratic changes in power and/or signal, just as any other computer, and these sudden changes can cause it to become “confused.”

QSome channels look good, while others freeze or indicate that no signal is available. What’s wrong?

AThe most common causes for this behavior relate to an improperly grounded satellite cable. Check the cable between your digital satellite receiver and the satellite dish antenna. Confirm that RG-6 (not RG-59) cable is used and does not exceed 100 feet in length. Longer cable runs require amplification. This special amplifier is available from your dealer.

QHow can I watch one satellite program while recording another?

AWith only one digital satellite receiver, unfortunately, you can’t. Each receiver can only decode one channel at a time.

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DirecTV HIRD-E11, HIRD-E25 owner manual Questions a P P E N D I X Answersand a
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HIRD-E11, HIRD-E25 specifications

The DirecTV HIRD-E11 and HIRD-E25 are cutting-edge satellite receivers designed to enhance the television viewing experience by delivering high-quality content and versatile functionalities. Both models cater to the evolving needs of consumers, integrating advanced technologies that enable seamless access to a wide range of channels and services.

One of the main features of both the HIRD-E11 and HIRD-E25 is their support for high-definition (HD) programming, which provides viewers with crystal-clear images and vibrant colors. These receivers are engineered to decode HD signals, allowing subscribers to enjoy premium content in stunning resolution. The HIRD-E25, in particular, offers enhanced capabilities, including 4K video output for an even more immersive viewing experience.

Another notable characteristic of these receivers is their multi-room capabilities. With the installation of additional units, users can watch different channels in various rooms simultaneously, making it an ideal solution for families or households with multiple television sets. This convenience is further enhanced by the use of DirecTV’s Whole-Home DVR system, which enables seamless recording and playback of shows across multiple devices.

The HIRD-E11 and HIRD-E25 are equipped with advanced digital tuners, ensuring better signal reception and reducing the likelihood of interruptions due to weather or other environmental factors. Additionally, the receivers come with built-in support for a wide range of audio formats, including Dolby Digital, ensuring that viewers receive high-quality sound to complement their visual experience.

In terms of usability, these models are designed with user-friendly interfaces that make channel navigation and program selection intuitive. The remote controls are also thoughtfully designed, featuring dedicated buttons for quick access to popular features and functionalities, including the guide, record options, and search capabilities.

Moreover, the HIRD-E25 includes enhanced connectivity options, such as HDMI, USB, and Ethernet ports. This allows users to connect their receivers to a variety of external devices, including gaming consoles and streaming devices, further expanding their entertainment options.

In summary, the DirecTV HIRD-E11 and HIRD-E25 satellite receivers stand out for their combination of high-definition video support, multi-room functionality, advanced tuners, and user-friendly features. With these models, DirecTV continues to provide robust solutions that meet the growing demands of modern television audiences.
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