DirecTV HIRD-E25, HIRD-E11 owner manual AThere are three ways to receive local programming

DIRECTV PLUS SYSTEM FROM HUGHES NETWORK SYSTEMS - OWNER’S MANUAL

QI’m getting a message to call some extension. Why?

AThere are many different reasons for this. If you want to watch the channel that is displaying the message, call DIRECTV at 1-800-DIRECTV (347-3288).

QWhy don’t I have an on-screen offer to purchase pay per view programs?

AThere are three possibilities; your digital satellite receiver must be connected to a phone line and it is not, or DIRECTV doesn’t realize that your phone line is connected or has disabled your ability to make on-screen purchases. Call DIRECTV at 1-800-DIRECTV (347-3288), for assistance.

QCan I receive my local TV programs through my digital satellite receiver?

AThere are three ways to receive local programming:

1)If you have an oval dish configured with two or three LNBs (not simply a standard dual output LNB) and you are in an area where local programming is available via satellite, contact DIRECTV to arrange for the necessary subscription package.

2)Install a traditional antenna (i.e. roof mounted, attic mounted or rabbit ears) or “lifeline” cable TV.

3)Arrange for basic or “lifeline” cable service from you local cable company.

If you should select item 1 above, you local programming will appear in the program guide just as any other channel. For options 2 or 3, connect the local signal to the IN FROM

ANTENNA on the back of your digital satellite receiver. Use the key to switch between satellite programming and local programming provided on the OUT TO TV connector.

QIf I have questions about my DIRECTV PLUS System or need to have it serviced, who should I call?

AFor issues regarding your equipment, contact us directly at 1-800-274-8995. If you would like, call your dealer first. They are most familiar with your installation and needs. Also, they are likely to be local to you.

If you need assistance with your subscription, such as adding channels, contact DIRECTV at 1-800-DIRECTV (347-3288).

QI think I set an event to record on my VCR, but when I played the tape back nothing was there. What could be wrong?

AThere are several possible reasons for this. First, check that the VCR was programmed correctly and left turned on and the input matches the output from your digital satellite receiver. Confirm that you were authorized to tape the chosen program.

QI picked up my telephone and it was making a hissing and squealing sound. Why?

AYour digital satellite receiver was reporting any pay per view activity that may have occurred. This happens very rarely and lasts for only a minute or so.

QWhat if my question isn’t listed here?

ACall your dealer or the Customer Care Center at 1-800-274-8995. We will do our very best to answer your questions.