DirecTV HIRD-E11, HIRD-E25 owner manual Limited Warranty

LIMITED WARRANTY

Hughes Network Systems (HNS) provides the following limited warranty on your DIRECTV PLUS System from Hughes Network Systems.

This limited warranty is in lieu of all other warranties, whether express, implied, or statutory, including, without limitation, the implied warranties of merchantability and fitness for a particular purpose. HNS shall not be liable for damages in excess of the purchase price of the product less reasonable amount for use and wear, or for any incidental, special, punitive, or consequential damages of any nature whatsoever, or for any delays, loss of use, time, profits, revenue or savings, any commercial loss, inconvenience, damage to buyer's or to other person's property, arising from the use or inability to use the product, or otherwise for any failure to perform. HNS neither assumes nor authorizes any customer care center or any other person or entity to assume any other obligation or liability beyond that which is provided for in this limited warranty. No oral or written information or advice given by HNS, its dealers, distributors, agents or employees, shall create a warranty or in any way increase the scope of this warranty.

Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations of implied warranties, so the above limitations or exclusions may not apply to Purchaser.

This Limited Warranty gives specific legal rights to Purchaser, and Purchaser also may have other rights, which may vary from state to state.

PROVISIONS

Your HNS DIRECTV PLUS System equipment (the satellite dish antenna, the digital satellite receiver, and the remote control) is warranted against defects in materials/workmanship for parts and labor:

Part	HIRD-E1	HIRD-E2	HRMC-1 or HRMC-5	HANT-xx
	Satellite Receiver	Satellite Receiver	Remote Control	Dish and LNB(s)
Warranty Period	90 days parts	1 year parts & labor	90 days parts	1 year parts
	1 year labor

This limited warranty does not cover:

∙a unit that has been modified

∙damage from misuse, negligence, or accident

∙any installation, or damages caused by installation

∙	shipments to HNS that are damaged	∙	damage due to lightning (for
	in transit		example, power surges, nearby
∙	removal and reinstallation of		strikes)
	equipment for repair	∙	acts of God
∙	loss of programming	∙	cost of shipping to HNS
		∙	batteries or cables after installation

This limited warranty is not transferable and is valid only in the United States

SERVICE

If you have any questions or encounter any problems, you may contact your authorized HNS dealer or call our Customer Care Center, at 1-800-274-8995. To ensure prompt and efficient service, please have your model and serial numbers handy. Space to note these numbers is provided inside the front cover of this manual. In the event of repair or replacement, you will need these numbers, along with your bill of sale.

RETURN PROCEDURES

In the event that your equipment must be repaired or replaced, you can:

∙contact your authorized HNS dealer or call our Customer Care Center to find the authorized service center nearest you.

OR

∙choose the “replace after receipt” option, whereby you must ship HNS your defective equipment and, once your unit is received, a new or refurbished unit (at the sole discretion of HNS) will be shipped to you.

OR

∙choose the “advance replacement” option, whereby a new or refurbished unit (at the sole discretion of HNS) will be shipped to you after you have provided an accepted credit card number for collateral purposes. Once you receive the replacement part from HNS, return your defective equipment within the specified time period to avoid being charged for the advanced part.

PACKING INSTRUCTIONS FOR EQUIPMENT TO BE RETURNED

1.Call the Customer Care Center. The Customer Care technician will give you an RMA (Return Merchandise Authorization) and a mailing address for returning your unit.

2.If you are returning the digital satellite receiver, please keep your access card and return only the digital satellite receiver . HNS will not replace any additional parts that you may send. Replacement of those parts will be at your expense.

3.Pack the unit in the original box and packing material, if possible, or in other packaging that provides adequate protection for shipping. Include your name and address, the model number, the serial number, and a copy of the bill of sale.

4.Write: "Attention: RMA #" (the number given to you by the Customer Care technician) on the return shipping label.

5.Shipping the unit is at your expense. We do advise that you ship via a traceable means and insure the shipment for the full replacement value.