HOW TO CONTACT DTS
Technical Assistance
Send email to cinematech@dtsonline.com | |
Telephone | Business hours are from 8:30am until 5:30pm PDT. After hours, an automated answering |
| service will take your call and a DTS engineer will be paged to help you. Be sure to leave a |
| clear message and include the entire telephone number where you can be reached. |
| If you are in the USA, call toll free: (800) |
| If you are outside the USA and would like to speak to a DTS engineer at the USA office, call: |
| (818) |
| If you are outside the USA and would like to speak to a DTS engineer at the UK office, call: |
| 44 (0) 118 934 9199 |
Fax | (818) |
| 44 (0) 118 934 9198 (UK) |
Customer Service
Ordering Parts | Send a P.O. (purchase order) to DTS’ main offices in the USA. Address it to Customer | ||
| Service and send it by FAX or email. | ||
| DTS FAX number: | (818) | |
| DTS Telephone: | (818) | |
Returning | Contact DTS Customer Service and request a RMA (return material authorization). | ||
Parts | We require all returned parts to have a full description of the problem and the serial | ||
| number of the DTS product it came from. When you need replacement parts, send a | ||
| P.O. to DTS’ main offices in the USA. Use the FAX number shown above. | ||
Send all parts returned under R.M.A. to the DTS manufacturing facility:
Digital Theater Systems
5171 Clareton Drive
Agoura Hills, CA 91301 USA
32
