HOW TO CONTACT DTS

Technical Assistance

On-Line

Send email to cinematech@dtsonline.com

Telephone

Business hours are from 8:30am until 5:30pm PDT. After hours, an automated answering

 

service will take your call and a DTS engineer will be paged to help you. Be sure to leave a

 

clear message and include the entire telephone number where you can be reached.

 

If you are in the USA, call toll free: (800) 959-4109

 

If you are outside the USA and would like to speak to a DTS engineer at the USA office, call:

 

(818) 706-3525

 

If you are outside the USA and would like to speak to a DTS engineer at the UK office, call:

 

44 (0) 118 934 9199

Fax

(818) 706-1868 (USA)

 

44 (0) 118 934 9198 (UK)

Customer Service

Ordering Parts

Send a P.O. (purchase order) to DTS’ main offices in the USA. Address it to Customer

 

Service and send it by FAX or email.

 

DTS FAX number:

(818)

879-2746

 

DTS Telephone:

(818)

706-3525 or USA only (800) 959-4109

Returning

Contact DTS Customer Service and request a RMA (return material authorization).

Parts

We require all returned parts to have a full description of the problem and the serial

 

number of the DTS product it came from. When you need replacement parts, send a

 

P.O. to DTS’ main offices in the USA. Use the FAX number shown above.

Send all parts returned under R.M.A. to the DTS manufacturing facility:

Digital Theater Systems

5171 Clareton Drive

Agoura Hills, CA 91301 USA

32

Page 32
Image 32
DTS DTS-6D manual HOW to Contact DTS