CHAPTER 10
Customer Services
Eicon Networks provides various possibilities to obtain technical support for your Eicon Networks product. We recommend that you contact your Eicon Networks supplier first. If your supplier is not able to solve your problem visit our help web with its detailed information about a variety of topics. In the unusual case that the information on the help web cannot help you fix the problem contact our Customer Support.
For more information see below:
•Eicon Networks Customer Support
Eicon Networks Supplier
To obtain technical support for Eicon Networks products contact your Eicon Networks supplier. Before doing so you might want to use the Diva Server Line Test, Diva Server Hardware Test, Diva Server Diagnostics and the Diva Server Management tool first to see if you can already solve the problem herewith. For more information see the online help files for the respective tool:
•DSLineTest.chm for Diva Server Line Test and Hardware Test
•DivaTrace.chm for Diva Server Diagnostics
•DivaServerManagement.chm for the Diva Server Management tool
Eicon Networks Help Web
If your supplier was not able to help you to solve the problem visit our Help Web. It contains detailed information on:
•Installation and upgrade of Diva Server drivers, configuration scenarios, and applications
•Diagnostic and testing utilities
•Basic issues, error messages and how to resolve them
•‘How to’ guides and wizards
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