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| FAQ |
Symptom | Remedy | |
No sound from front height or front | Check that the front height or front wide speakers are set to LARGE or SMALL, and the | |
wide speakers. | surround speakers are not set to NO (see Speaker Setting on page 85). | |
| When Speaker System is set to Normal(SB/FH) or Normal(SB/FW) and SP: SB ON is | |
| selected with the SPEAKERS button, no sound will be output from the front height or | |
| front wide speakers. Select SP: SB/FH ON, SP: SB/FW ON, SP: FH ON or SP: FW ON (see | |
| Switching the speaker terminals on page 67). | |
| Check the speaker connections (see Connecting the speakers on page 21). | |
No sound from subwoofer. | Check that the subwoofer is connected properly, switched on and the volume turned up. | |
| If your subwoofer has a sleep function, make sure it is switched off. | |
| Make sure that the Subwoofer setting is YES or PLUS (see Speaker Setting on page 85). | |
| The crossover frequency may be set too low; try setting it higher to match the characteris- | |
| tics of your other speakers (see Speaker Setting on page 85). | |
| If there is very little low frequency information in the source material, change your | |
| speaker settings to Front: SMALL / Subwoofer: YES, or Front: LARGE / Subwoofer: PLUS | |
| (see Speaker Setting on page 85). | |
| Check that the LFE channel is not set to OFF, or to a very quiet setting (see Setting the | |
| Audio options on page 63). | |
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| Check the speaker level settings (see Channel Level on page 86). | |
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No sound from one speaker. | Check the speaker connection (see Connecting the speakers on page 21). | |
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| Check the speaker level settings (see Channel Level on page 86). | |
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| Check that the speaker hasn’t been set to NO (see Speaker Setting on page 85). | |
| The channel may not be recorded in the source. By using one of the advanced effect | |
| listening modes, you may be able to create the missing channel (see Enjoying various | |
| types of playback using the listening modes on page 49). | |
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Sound is produced from analog | Check that the input signal type is set to DIGITAL (see Choosing the input signal on page | |
components, but not from digital | 50). | |
ones (DVD, LD, CD, etc.). | Make sure that the digital input is assigned correctly for the input jack the component is | |
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| connected to (see The Input Setup menu on page 39). | |
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| Check the digital output settings on the source component. | |
| If the source component has a digital volume control, make sure this is not turned down. | |
No sound is output or a noise is out- Check that your BD or DVD player is compatible with Dolby Digital/DTS discs. | ||
put when Dolby Digital/DTS software | Check the digital output settings or the HDMI audio output settings of your BD or DVD | |
is played back. | ||
player. Make sure that the DTS signal output is set to On. | ||
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| If the source component has a digital volume control, make sure this is not turned down. | |
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No sound when using the | If the HDMI input function is selected, sound is muted until exiting the Home Menu. | |
Home Menu. |
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Other audio problems
Symptom | Remedy |
Speaker switching sound (clicking | Depending on the listening mode, the front height (or front wide) and surround back |
sound) is heard from receiver during | speakers may switch automatically in function of changes in the input audio. A speaker |
playback. | switching sound (clicking sound) will be heard from the receiver at this time. If this sound |
| bothers you, we recommend to change the speaker terminal option (see Switching the |
| speaker terminals on page 67). |
Symptom | Remedy | |
Broadcast stations cannot be | Fully extend the FM wire antenna, adjust the position for best reception and secure to a | |
selected automatically, or there is | wall, etc. | |
considerable noise in radio broad- |
| |
Use an outdoor antenna for better reception (see page 31). | ||
casts. | ||
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Adjust the position and direction of the AM antenna. | ||
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| Noise may be caused by interference from other equipment, such as a fluorescent light, | |
| motor, etc. Switch off or move the other equipment, or move the AM antenna. | |
Noise is output when scanning a | This is not a malfunction of the receiver. The scan function of your player alters the digital | |
DTS CD. | information, making it unreadable, resulting in noise being output. Lower the volume | |
| when scanning. | |
When playing a DTS format LD there | Make sure that the input signal type is set to DIGITAL (see Choosing the input signal on | |
is audible noise on the soundtrack. | page 50). | |
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Can’t record audio. | You can only make a digital recording from a digital source, and an analog recording | |
| from an analog source. | |
| For digital sources, make sure that what you’re recording isn’t copy protected. | |
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Subwoofer output is very low. | To route more signal to the subwoofer, set it to PLUS or set the front speakers to SMALL | |
| (see Speaker Setting on page 85). | |
Everything seems to be set up cor- | The speakers may be out of phase. Check that the positive/negative speaker terminals on | |
rectly, but the playback sound is odd. | the receiver are matched with the corresponding terminals on the speakers (see Connect- | |
| ing the speakers on page 21). | |
The Phase Control feature doesn’t | If applicable, check that the lowpass filter switch on your subwoofer is off, or the lowpass | |
seem to have an audible effect. | cutoff is set to the highest frequency setting. If there is a PHASE setting on your sub- | |
| woofer, set it to 0º (or depending on the subwoofer, the setting where you think it has the | |
| best overall effect on the sound). | |
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| Make sure the speaker distance setting is correct for all speakers (see Speaker Distance | |
| on page 86). | |
Noise or hum can be heard even | Check that personal computers or other digital components connected to the same | |
when there is no sound being input. | power source are not causing interference. | |
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Can’t select some Input functions by | Check the Input Skip settings in the Input Setup menu (see The Input Setup menu on | |
the INPUT SELECTOR on the front | page 39). | |
panel or the INPUT SELECT button | Check the HDMI Input assignment in the Input Setup menu then try OFF (see The Input | |
on the remote control. | ||
Setup menu on page 39). | ||
| ||
There seems to be a time lag | See Automatically conducting optimum sound tuning (Full Auto MCACC) on page 37 to | |
between the speakers and the output | set up your system again using MCACC (this will automatically compensate for a delay in | |
of the subwoofer. | the subwoofer output). | |
The maximum volume available | Check that the Volume Limit is set to OFF (see Volume Setup on page 89). | |
(shown in the front panel display) is | The channel level setting may be over 0.0dB. | |
lower than the +12dB maximum. | ||
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Certain listening modes or | When Operation Mode is set to Basic, the | |
HOME MENU items cannot be | not all of the functions can be used. To use all of the functions without restrictions, set | |
selected. | Operation Mode to Expert (see Operation Mode Setup on page 40). |
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