Explanation of Fault Analysis
Global
Console
Operator Monitoring Role
Service Assurance
Manager
(Global Manager)
Topology
and
Events
Topology
and
Events
Availability
Manager
Ping and SNMP Checks
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SMTPService
host1.example.com
Application
Connectivity Monitor
TCP Check
Figure 1: Application Monitored by One Check
M a i l S e r v e r D o w n
A Down problem indicates that the host the application is running on is responding but the application is not available.
To diagnose Down in this scenario, ACM observes that the TCP checks sent to SMTPService time out, resulting in a TimedOutSymptom event. A TimedOutSymtpom event occurs when ACM does not receive a response to a TCP check.
4 | EMC Smarts Application Connectivity Manager User’s Guide |
