Model NGA2000 TO2
Instruction Manual
SECTION 6
RETURN OF MATERIAL
6-1 RETURN OF MATERIAL
If factory repair of defective equipment is re- quired, proceed as follows:
1.Secure a return authorization from a Rose- mount Analytical Inc. Sales Office or Repre- sentative before returning the equipment.
Equipment must be returned with complete identification in accordance with Rosemount instructions or it will not be accepted.
2.Rosemount CSC will provide the shipping address for your instrument.
3.In no event will Rosemount be responsible for equipment returned without proper au- thorization and identification.
4.Carefully pack the defective unit in a sturdy box with sufficient shock absorbing material to ensure no additional damage occurs dur- ing shipping.
5.In a cover letter, describe completely:
•The symptoms that determined the equipment is faulty.
•The environment in which the equip- ment was operating (housing, weather, vibration, dust, etc.).
•Site from where the equipment was re- moved.
•Whether warranty or
•Complete shipping instructions for the return of the equipment.
6.Enclose a cover letter and purchase order and ship the defective equipment according to instructions provided in the Rosemount Return Authorization, prepaid, to the ad- dress provided by Rosemount CSC.
Rosemount Analytical Inc.
Process Analytical Division
Customer Service Center
If warranty service is expected, the defective unit will be carefully inspected and tested at the factory. If the failure was due to the conditions listed in the standard Rosemount warranty, the defective unit will be repaired or replaced at Rosemount’s option, and an operating unit will be returned to the customer in accordance with the shipping instructions furnished in the cover letter.
For equipment no longer under warranty, the equipment will be repaired at the factory and re- turned as directed by the purchase order and shipping instructions.
6-2 CUSTOMER SERVICE
For order administration, replacement Parts, application assistance,
Rosemount Analytical Inc.
Process Analytical Division
Customer Service Center
6-3 TRAINING
A comprehensive Factory Training Program of operator and service classes is available. For a copy of the Current Operator and Service Train- ing Schedule contact the Technical Services Department at:
Rosemount Analytical Inc.
Customer Service Center
Rosemount Analytical Inc. A Division of Emerson Process Management | Return of Material |
