MODEL SOLU COMP II

SECTION 12

RETURN OF MATERIAL

 

SECTION 12.

RETURN OF MATERIAL

12.1 GENERAL.

To expedite the repair and return of instruments, proper communication between the customer and the factory is important. Before returning a product for repair, call 1-949-757-8500 for a Return Materials Authorization (RMA) number.

12.2 WARRANTY REPAIR.

The following is the procedure for returning instruments still under warranty:

1.Call Rosemount Analytical for authorization.

2.To verify warranty, supply the factory sales order number or the original purchase order number. In the case of individual parts or sub-assemblies, the serial number on the unit must be supplied.

3.Carefully package the materials and enclose your “Letter of Transmittal” (see Warranty). If possible, pack the materials in the same manner as they were received.

4.Send the package prepaid to:

Emerson Process Management, Liquid Division

Liquid Division

2400 Barranca Parkway

Irvine, CA 92606

Attn: Factory Repair

RMA No. ____________

Mark the package: Returned for Repair

Model No. ____

12.3 NON-WARRANTY REPAIR.

The following is the procedure for returning for repair instruments that are no longer under warranty:

1.Call Rosemount Analytical for authorization.

2.Supply the purchase order number, and make sure to provide the name and telephone number of the individ- ual to be contacted should additional information be needed.

3.Do Steps 3 and 4 of Section 11.2.

NOTE

Consult the factory for additional information regarding service or repair.

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Emerson TCL instruction manual Section Return of Material, Warranty Repair, NON-WARRANTY Repair
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