Troubleshooting Checklist

Table 4-1 Troubleshooting Checklist

(continued)

 

 

 

Problem

Possible Cause

Recommended Action

 

 

 

Port(s) goes into

Loop condition

Verify that Spanning Tree is enabled. Refer to the

standby for no

detected.

Enterasys Matrix DFE-Gold Series Configuration

apparent reason.

 

Guide for the instructions to set the type of STA.

 

 

Review the network design and delete

unnecessary loops.

If the problem continues, contact Enterasys Networks for technical support.

User parameters

Position of Mode switch

(IP address, device

(7), Persistent Data

and module name,

Reset, was changed

etc.) were lost

sometime before either

when the module

cycling power or

power was cycled,

pressing the OFFLINE/

the front panel

RESET switch, causing

OFFLINE/RESET

the user-entered

switch was

parameters to reset to

pressed.

factory default settings.

 

Clear Persistent Data

 

was set through Local

 

Management.

 

The module was moved

 

either from slot-to-slot

 

or from chassis-to-

 

chassis.

Reenter the lost parameters as necessary. Refer to the Enterasys Matrix DFE-Gold Series Configuration Guide for the instructions to configure the device.

If the problem continues, contact Enterasys Networks for technical support.

4-8 Troubleshooting

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