Enterasys Networks B2G124-24 manual Getting Help, Support@enterasys.com

Getting Help

Getting Help

For additional support related to the switches or this document, contact

Enterasys Networks using one of the following methods:

World Wide Web	www.enterasys.com/services/support/
Phone	1-800-872-8440(toll-free in U.S. and Canada)
	or 1-978-684-1000
	For the Enterasys Networks Support toll-free number in your country:
	www.enterasys.com/services/support/contact/
Internet mail	support@enterasys.com
	To expedite your message, type [SWITCHING] in the subject line.

To send comments concerning this document to the Technical Publications Department: techpubs@enterasys.com

Please include the document Part Number in your email message.

Before contacting Enterasys Networks for technical support, have the following information ready:

•Your Enterasys Networks service contract number

•A description of the failure

•A description of any action(s) already taken to resolve the problem (for example, changing mode switches, rebooting the unit, etc.)

•The serial and revision numbers of all involved Enterasys Networks products in the network

•A description of your network environment (layout, cable type, etc.)

•Network load and frame size at the time of trouble (if known)

•The device history (that is, have you returned the device before, is this a recurring problem, and so forth.)

•Any previous Return Material Authorization (RMA) numbers

1-8 Introduction