Troubleshooting
Problem | Possible Cause | Solution |
Spark will not light the | Defective piezo ignitor | • Check connections to ignitor. |
pilot after repeatedly |
| • If ignitor connections are good but no spark, replace |
pressing the spark ignitor |
| ignitor. |
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| Broken spark electrode | • Check for broken ceramic insulation, replace |
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| electrode if broken. |
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| Misaligned spark electrode | • If spark is not arcing from electrode to pilot, adjust |
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| by loosening the screws on the pilot base. Adjust and |
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| tighten. |
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Pilot will not remain lit | Problem with thermocouple | • Check for proper connection of the thermocouple to |
| circuit | the rear of the valve; if loose fully tighten. |
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| • Check pilot for full flame impingement around |
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| thermocouple. If flame is too small, check gas |
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| pressure, adjust pilot rate screw, check pilot head for |
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| damage. |
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| • Check thermocouple voltage at valve. It must be |
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| greater than 5mV. If low, replace thermocouple. |
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| Air in gas line (pilot dies | • Bleed line. |
| while knob is depressed) | • Check gas line pressure. |
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| • Contact dealer. |
Burners will not remain | Problem with thermopile | • Check gas line pressure . |
lit | circuit | • Check for flame impingement in thermopile. If low, |
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| see “Pilot will not remain lit”. |
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| • Check thermopile for minimum of 300mV when |
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| burner is switched on. |
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| • Check wiring to thermostat for breaks. |
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Flame lifting | Leak in vent pipe | • Check for leaks in vent connections. |
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| Improper vent configuration | • Check vent configuration with manual. |
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| Terminal may be | • Check to see if terminal is on correctly. |
| recirculating flue gases | • May need to install high wind termination cap. |
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| • Contact dealer. |
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Glass fogs up | Normal Condition: after the appliance warms up the glass will clear. | |
| **Due to additives in gas, glass may get hazy during operation** Clean as needed. | |
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Blue Flames | Normal during start up: flames will yellow as the fireplace heats up. | |
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Flames are burning | Flame impingement | • Check log positioning. |
“dirty” or sooting |
| • Increase primary air by opening the venturi shutter |
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| and/or by opening the vent restrictor. |
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| See also “Burners will not stay lit”. |
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Remote control doesn’t | Problem with the remote | • One or more of the batteries are dead. See remote |
work |
| control instructions. |
| Problem with fireplace | • The on/off switch is turned to OFF. |
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| • The gas control valve is turned to PILOT or OFF. |
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| • The pilot has gone out. |
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