Troubleshooting
When a problem occurs, an error message or icon usually appears in the LCD. Refer to the following section to solve the problem.
Error messages/Icons
Error message/Icon | Description |
Unable to access file. | Wait until the Access lamp turns off, then reinsert the |
| memory card and try again. Check if there is no data |
| damaged. |
|
|
An error occurred during verification. | Some files failed to be copied. Check the data. |
Files were not deleted from the |
|
memory card. |
|
|
|
Cannot access the hard drive. There | Back up all the data to onto the computer and send the |
may be a problem with the hard drive, | viewer to an authorized Epson service center. (The data on |
or it may not be formatted as FAT32. | the viewer will be deleted.) Repairs will be chargeable and |
| are not covered by Epson’s warranties. |
|
|
No response from the printer. Please | Make sure of the following. |
check the printer. | - Your printer is on. |
| |
| - The USB cable is connected correctly. |
| - The cable supplied with the viewer is used. |
| - Your printer is compatible with PictBridge. |
| Check your printer and printer’s manual. |
|
|
| Wait until the viewer cools down. |
The battery power is running out. Charge the battery. For details, see “Charging the battery” (page 62).
Press the reset button. See “Resetting the Viewer” (page 69) to find how to use the Reset button.
Problems and solutions
Use the information in this section to find the source of and solution to problems.
Maintenance and Troubleshooting 64