You are unable to store data on the hard disk drive.

Make sure you have partitioned and formatted the drive correctly for your operating system. Use the procedures provided in your operating system manual.

Also, make sure your hard disk drive has been physically formatted by the manufacturer. (All Epson-supplied drives are physically formatted at the factory.) If it has not been physically formatted, use the format utility that came with the drive to format it.

Note that a physical format is different from software-based formatting commands, such as the DOS FORMAT command.

You have been using your hard disk drive successfully for some time but notice a reduction in performance.

The data on the disk may have become fragmented. Back up all your data and use a disk compaction utility to reorganize the files on your disk.

If you cannot access data on your hard disk or you are seeing read/write errors, the disk may have a physical problem. Contact your service representative or Epson Direct.

Password ProblemsYou have forgotten your password.

As your system performs its power-on diagnostics, it displays a part number, prefaced by the letters “P/N” after the SEIKO EPSON CORP heading. Enter the first six digits of this number at the password prompt. You see the message, OK!, followed by the operating system prompt. The password option within the SETUP program is now set to Not s e t .

Troubleshooting 6-9