Epson GT-10000 Contacting Customer Support

Contacting Customer Support B-1

R4C345

Rev. C

A5 size APP_B.FM

10/7/99 Pass 0

Proof Sign-off:

<tantoname> SEI K.Ito M.Fujimori

<leadername> M.Fujimori

<editorname> SEI G.Hildebrand

Appendix B

Contacting Customer Support

For United Kingdom and the Republic of Ireland Users. . . . . . . . B-3

For Australia Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-5

For Singapore Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-6

For Hong Kong Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-7

For Philippines Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B - 8

Contents

Main Where to Find Informati on This User's Guide EPSON TWAIN Pro User's Guide EPSON Scan Server & EPSON TWAIN Pro Network User's Guide Information on EPSON Scanner Software for Windows User's Guide Color Image Scanner ii R4C345 Declaration of Conformity R4C345 Contents Introduction Chapter 1 Setting Up the Scanner iv Chapter 2 Using Your Scanner Chapter 3 The Automatic Document Feeder Option Chapter 4 Maintenance and Troubleshooting Appendix A Technical Specifications Appendix B Contacting Customer Support Glossary Index Page Chapter 1 Setting Up the Scanner 1-2 Unpacking the Scanner Setting Up the Scanner 1-3 Key Components 1-4 Lights and Buttons The scanner has three indicator lights and three buttons. Lights Buttons a Choosing a Place for the Scanner 1-6 Attaching the Document Guide Strip 1-8 Installing a SCSI Interface Board w Releasing the Transportation Lock Plugging in the Scanner w 1-10 Initialization 1-12 Connecting the Scanner to Y our Computer Understanding SCSI connections 1-14 Setting the SCSI ID number Page 1-16 Setting the terminator switch Only the scanner is connected The scanner is the last device in the daisy chain The scanner is in the middle of the daisy chain Connecting the scanner 1-18 Power-on sequence 1-20 Power-off sequence Installing the Scanner Software Chapter 2 Using Your Scanner 2-2 Scanning Procedure Page 2-4 Placing a Document on the Scanner Page 2-6 R4C345 Removing the Cover for Thick or Large Documents Page Sizing Up Your System RAM and hard disk size Video cards Monitors 2-10 File compression software Chapter 3 The Automatic Document Feeder Option 3-2 Introduction Unpacking the Automatic Document F eeder Installing the Automatic Document Feeder Page 3-4 Page 3-6 R4C345 3-8 The Automatic Document Feeder Option Setup of EPSON TWAIN Pro or EPSON TWAIN Pro Network Installing PageManager Loading paper in the Automatic Document Feeder Page 3-10 Loading documents manually Scanning from the Automatic Document Feeder Scanning the full document area 3-12 Scanning only part of the document area Changing Orientation of Sca nned Images Images Produced by One-sided Scanning 3-14 1 2 3 4 4 3 Images Produced by Double-sided Scanning 3-16 The Automatic Document Feeder Option 3-17 Fixing paper jams in the Automatic Document Feeder 3-18 If paper jams at the feeder position: If paper jams at the paper eject position: 3-20 Document specifications Document conditions Other precaution s Page Chapter 4 Maintenance and Troubleshooting 4-2 Maintenance w Cleaning the scanner Replacing the fluorescent lamp 4-4 Transporting the Scanner Troubleshooting Error indicators Command errors 4-6 Interface errors Operating problems The OPERATE light does not light. The scanner does not scan. 4-8 The scanner software does not work properly. Pushing the astart button does not start scanning. Quality problems The entire image is distorted or blurred. 4-10 Part of the image is distorted or blurred. Edges of the document are not scanned. Colors are patchy or distorted at the edges of the image. The scanned image is faint or out of focus. The image is too dark. Straight lines in the image come out jagged. 4-12 The image does not look the same as the original. A line always appears to be missing from scanned images. When using halftoning, textured patterns of dots appear inside particular areas of the image. Colors in the image look odd. Colors on your monitor are different from those in the original image. 4-14 Printed colors are different from those in the original image. The printed image is larger or smaller than the original. Scanned images cannot be printed or come out garbled when printed. Paper is jammed in document path 4-16 Viewing the Color Guide Changing the SCSI ID Number or SCSI Board 4-18 Appendix A Technical Specifications A-2 Scanning Technical Specifications A-3 A-4 Electrical Environmental Technical Specifications A-5 Safety Approvals E CE Marking S NERGY TAR Program SCSI Interface Technical Specifications A-7 Initialization Methods Page Appendix B Contacting Customer Support B-2 Contacting Customer Support B-3 For United Kingdom and the Republic of Ireland Users World Wide Web Faxon EPSON B-4 Bulletin Board Service for latest drivers and utilities Customer and Warranty Support Pre-Sales Enquiry Desk Contacting Customer Support B-5 For Australia Users EPSON FAXBACK EPSON Bulletin Board System Internet URL http://www.epson.com.au Your dealer For Singapore Users Contacting Customer Support B-7 For Hong Kong Users Internet home page Electronic bulletin board system Technical Support Hotline B-8 For Philippines Users Glossary 1 Glossary 2 Glossary 3 4 IN-1 Index A B C D L IN-2 G H I S T U