Troubleshooting 4-5
4
Printing

The printer does not print

The lights come on briefly and then go off. The lights stay off
even when the power is turned on again.
The voltage ratings of the printer and electrical outlet may not match.
Check that the printer’s voltage rating matches the voltage of your
electrical outlet. If the voltages do not match, unplug the printer and
contact your dealer immediately. Do not reconnect the power cord to
an electrical outlet.
The PAUSE light is off but nothing is printed.
The software may not be installed properly. Check that the software is
installed properly for your printer, as described in “Installing the
Printer Software” on page 1-19. Check the software’s printer settings.
The interface cable may not match the specifications of the printer or
computer. Check both ends of the interface cable. Make sure the cable
meets both the printer and computer specifications.
The Paper Out light is on and the printer beeps three times.
The printer may be out of paper. Load paper in the printer.
The printer sounds like it is printing, but nothing is printed.
The ribbon cartridge may not be installed properly. See “Installing or
replacing the ribbon cartridge” on page 1-9.
The ribbon may be worn out. Replace the ribbon cartridge.