The scanning light comes on, but your picture doesn’tfeed into the scanner.

❙The scanning head on your PhotoPlus may have loosened during shipping. Push down on the scanning head to make sure it’s firmly seated on the base. You may need to remove the scanning head and snap it back into place. For instructions, see pages 9-2 to 9-4.

You get a paper jam message when you try to scan.

❙Remove the scanning head and snap it back into place, following the instructions on pages 9-2 to 9-4.

The scanner continues to run after it has scanned yourpicture.

❙Remove the scanning head and snap it back into place, following the instructions on pages 9-2 to 9-4.

❙Press the pink button on the scanner. Then click Transfer to complete the scan.

You try to scan while printing, and get an errormessage.

❙Press Esc to cancel the scan. Then scan again when you’re finished printing.

❙Press the pink button on the scanner to pause the

scan. After you’re finished printing, press the pink

10

 

button again to finish scanning.

 

Your picture gets caught on the cable as it comes outof the scanner.

❙Make sure the cable is secured in the cable clip on the side of the scanner. If the cable comes out of the clip, it can interfere with photos moving through the scanner.

You can’t get a picture to appear on the PhotoPlusTemplate screen.

❙Make sure you have a printer driver installed on your system, and try the Template again.

Maintenance and Troubleshooting 10-3