❏Make sure paper is not jammed and is loaded correctly so it can feed into PictureMate. Make sure the handle is not resting on the paper. See “Loading Paper” on page 17 for paper loading instructions.

Your memory card does not work correctly.

❏Make sure you are using a compatible memory card. See “Inserting Your Memory Card” on page 19.

❏Make sure only one card is inserted at a time. PictureMate does not read from multiple cards at once.

❏Photos must be in JPEG or Uncompressed TIFF format and taken with a DCF-compliant camera.

❏PictureMate can recognize and print the first 999 photos on your memory card.

Photo Quality Problems

You see banding (light lines) in your prints.

❏The print head nozzles may need cleaning; see “Cleaning the Print Head” on page 66.

❏Make sure the glossy side of the paper is face up.

❏The photo cartridge may need replacing. To replace the cartridge, see “Replacing the Photo Cartridge” on page 50.

❏The print head may need aligning; see “Aligning the Print Head” on page 67.

Your printout is blurry or smeared.

❏Use the PictureMate Photo Paper to ensure proper saturation, absorption of ink, and quality.

❏Make sure you load paper with the glossy side face up.

❏Make sure your paper isn’t damp or curled, or loaded face down (the glossy side should be face up). If it’s damp or curled, load a new stack of paper.

❏The print head may need aligning; see “Aligning the Print Head” on page 67.

Your printout is faint or has gaps in the image.

74Troubleshooting