Removing jammed paper from the bottom of the printer

1.Press P On to turn off the printer and unplug the power cord from the printer and the electrical outlet.

2.Replace the paper support and remove the front paper cassette.

3.Carefully stand the printer on its side.

4.Carefully remove any paper inside, including any torn pieces.

5.Replace the printer and insert the front paper cassette.

6.Plug the power cord into the printer and the electrical outlet.

Removing jammed paper from the Auto Duplexer

For details on removing jammed paper from the Auto Duplexer, see you online User’s Guide.

CD/DVD jam

The CD/DVD tray is not ejected

 

 

Press x Start. If the CD/DVD tray is not

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ejected, carefully pull the CD/DVD tray

 

out of the CD/DVD guide.

 

A CD/DVD slips off the tray into the

 

CD/DVD guide

 

Lift up the CD/DVD guide cover. Carefully remove the disk, and then close the CD/DVD guide cover.

Print quality problems

You see banding (light lines) in your printouts or copies.

Clean the print head (& “Cleaning the print head” on page 33).

Make sure you select the correct paper type (& “Selecting Paper” on page 6).

Make sure the printable side (the whiter or glossier side) of the paper is facing in the right direction (& “Loading Paper” on page 7).

Use up ink cartridges within six months after installing them.

The ink cartridges may need replacing (& “Removing and Installing Ink Cartridges” on page 29).

Align the print head (& “Aligning the Print Head” on page 33).

Clean the document table. See your online User's Guide.

If a moiré (cross-hatch) pattern appears on your copy, change the Zoom setting or shift the position of your original.

Solving Problems

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