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Epson RX685 Movie printing problems, Scan quality problems, For more solutions

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Movie printing problems

The same thumbnail images are printed on one sheet.

■When you select Print N Frames as the movie printing method, if you set a short range for the movie, the same thumbnail images are printed on one sheet. Set a longer range for the movie and try again.

The printer does not play the movie.

■If you see a ? when you select the movie you want to play, the video codec for the movie data is not supported. Make sure that your movie data meets the requirements. See your online User's Guide.

■The recording time for your movie may be too long.

The printer cannot recognize your movie data.

■If the file format of the movie does not meet the requirements, your printer cannot recognize the data on your memory card. Make sure that your movie data meets the requirements. See your online User's Guide.

Scan quality problems

Only part of the photo is scanned.

■The printer has non-readable areas at the edges. Move the photo away from the edges slightly.

The file size is too big.

■Try changing the quality settings.

For more solutions

If you cannot solve the problem using troubleshooting, contact customer support services for assistance. You can find customer support information for your area in your online User's Guide or warranty card. If it is not listed there, contact the dealer where you purchased your printer.

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Solving Problems

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Contents

Page Warnings, Cautions, and Notes Copyright Notice Safety Instructions Important Safety Instructions Ink cartridge safety instructions Control Panel Functions Control Panel Buttons LCD screen Using the LCD screen Power saving function Adjusting the angle of the LCD screen Handling Paper Selecting Paper Loading Paper Into the rear feeder Into the front paper cassette Page Handling a CD/DVD Loading a CD/DVD Removing a CD/DVD Copying Placing Originals on the Document Table Copying Photos Copying multiple photos Cropping and enlarging a photo Copying Documents Copying books Printing from a Memory Card Handling a Memory Card Inserting a memory card Page Removing the memory card Printing Photos Previewing the adjusted image before printing Printing with fun frames Printing with DPOF settings Selecting and Printing Photos Using an Index Sheet 1. Printing an index sheet 2.Selecting photos from the index sheet 3.Scanning the index sheet and printing the selected photos Printing onto a CD/DVD Making settings and printing Adjusting the print area Adjusting the diameter Adjusting the print position Printing a CD/DVD Jacket Replaying a Movie and Printing a Shot Printing a Photo with Messages or Drawings 1.Selecting a photo and printing a template 2.Writing a message or drawing on the template 3.Scanning the template and printing the photo Printing from an External Device From a Storage Device Using PictBridge or USB DIRECT-PRINT Saving Your Data Scanning a Photo / Document Using an External Storage Device Page Replacing Ink Cartridges Precautions Page Page Maintenance Checking the Ink Cartridge Status Checking the print head Cleaning the print head Aligning the Print Head Solving Problems Error Messages Problems and Solutions Setup problems Printing and copying problems Paper feed problems The paper jams CD/DVD jam Print quality problems Page Movie printing problems Scan quality problems For more solutions Summary of Panel Settings Copy Mode Print settings for Copy mode Memory Card Mode Print settings for Memory Card mode Page Page Specialty Print Mode Print settings for Reprint/Restore Photos Print settings for Print Photo Greeting Card Page Print settings for Print on CD/DVD Print settings for Play Movie and Print Photos Page Setup Mode Supply Ink Cartridges