PipeRider® Cable Modem User's Guide | HM200c/HM201c |
Troubleshooting
Problem: Cannot connect to the Internet
1.Verify all cables are securely connected to cable modem, computer, and power source. If the power outlet is controlled by a switch, make sure the switch is turned ON. (The PipeRider cable modem should be installed and operated using the cables and power supply provided with the modem. Ericsson does not guarantee performance with any other cables, cable extensions, or power supplies.)
2.If you subscribe to cable TV, check to see if you are receiving a TV signal. If not, this indicates that you are not receiving signals through the cable. Report the problem to your Service Provider.
3.Confirm that your local Service Provider has established an Internet account for you, and that your provider supports
4.Perform a reset by unplugging the modem, waiting for at least 10 seconds, and then plugging it back in.
5.The LEDs on the top of the PipeRider cable modem may help you narrow down the cause of the problem. It is recommended that you familiarize yourself with the function of the PipeRider LEDs and the various operational states of the modem. After the modem has completed the initialization phase, you can refer to the LED conditions in the table below for troubleshooting assistance.
LED | LED Condition |
Power | OFF |
Power | Slow Blinking |
Computer OFF
Link
Computer Slow Blinking, in
Link unison with Power
LED
Cable | OFF | |
Link | ||
| ||
Cable | Slow Blinking, in | |
unison with Power | ||
Link | ||
LED | ||
| ||
Cable | Slow Blinking, Power | |
Link | LED is ON | |
PipeLock | ON |
6. If you are using a USB connection:
Corrective action
Check power cable connection to modem and power source
Unplug modem, wait at least 10 seconds, plug modem back in
Check cable connection between modem and computer
Unplug modem, wait at least 10 seconds, plug modem back in
Check cable connection between modem and cable jack
Unplug modem, wait at least 10 seconds, plug modem back in
Contact service provider; your access may have been restricted
PipeLock is ON, blocking Internet traffic. To turn PipeLock OFF, press PipeLock button until PipeLock LED is OFF.
❍Verify that the latest USB drivers are loaded on your computer. Refer to the USB Installation section for details.
❍If the USB connection to the cable modem has never worked, there is a chance that your computer did not properly detect the cable modem during installation. Restarting your system as described below may allow the computer to detect the modem:
■Perform a normal shutdown of your computer.
■When it is safe to do so, turn the computer off.
■After waiting at least 15 seconds, turn the computer back on.
