There are several common problems and solution we have collected to share with you as follow:

Q.: I׳m trying to connect to the MultiCell via LAN, with the PRI Management application, but I keep getting the error message. How to resolve?

A.: Unhook the COM cable from the MultiCell and reboot it. If reboot is unwanted, connect to the MultiCell via COM cable with PRI Management application, go to the System screen and perform actions, described there:

1. Press

. The System window will open.

2. Press.

The system is set for TCP/IP communication between the auxiliary computer and the Multi-Cell unit.

Disconnect from the COM connection and try connecting via LAN again; If the problem persists, contact our support.

Q.: I׳ve made some calls, with the handset, the MultiCell worked perfectly, but now,as I connect the MultiCell to my PBX the calls are not going through. How to resolve?

A.: Check, that you￿ve disabled the test mode, after the calls you￿ve made calls with the handset. When you enter the handset mode, by pressing ￿Login￿ the MultiCell goes into the test mode. This means that the communication on the ISDN line is disabled and the only open voice channel is set for the handset.

Q.: Can I use the handset to make calls directly from the Multi-Cell PRI Gateway? For example refill the account of my SIM cards.

A.: It￿s doable, but be advised, that all of the ongoing calls will be disconnected, the second you login to the handset mode. And all of the incoming calls will be rejected, until you logout from the handset mode.

PRI – GSM Multi-Cell Gateway

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Eurotech Appliances Multi-Cell PRI Gateway, 01.06 A user manual PRI GSM Multi-Cell Gateway