Eurotech Appliances COM-1460 user manual Returning For Service

PC/104-Plus – COM-1460 Module 21

Visit the Eurotech web site for additional and current information:

http://www.eurotech.it/

and then select the DownLoad Area

Old and new versions of manuals, application notes, patches, drivers and BIOS files can be found at:

ftp://ftp.eurotech.it/

Returning For Service

Before returning any of Eurotech's products, you must call Eurotech Technical Support at +39-0433-485411 or fill in and send (by Fax: +39 0433 485499 or mailto:techsupp@eurotech.it) the “Repair Order Module” to obtain a Returned Material Authorization (RMA) number. The Module will be returned to you with the RMA number for enclosure with the returned products.

Note. You must have the RMA number in order to return any product for any reason!

The following information is needed to expedite the shipment of a replacement to you: Your company name and address for invoice

Shipping address and phone number Product I.D. number

The name of a technically qualified individual at your company familiar with the mode of failure on the board

A detailed description of the problem and of the current configuration including OS and software loaded.

If the unit is out of warranty, service is available at a pre-established service charge. Contact Eurotech for pricing and please supply a purchase order number for invoicing the repair.

Pack the board in an anti-static material and ship it in a sturdy cardboard box with enough packing material to adequately cushion it.

Warning! Any product returned to Eurotech improperly packed will immediately void the warranty for that particular unit!