Obtaining Warranty Service
To obtain warranty service, you must contact Icron Technologies Corporation within the warranty period for a Return Material Authorization (RMA) number. Be sure you have the serial numbers of the LEX unit and REX unit units before calling. Package the product appropriately for safe shipment and mark the RMA number on the outside of the package. The package must be sent prepaid to Icron Technologies Corporation. We recommend that you insure it or send it by a method that provides for tracking of the package. The repaired or replaced item will be shipped to you, at Icron Technologies Corporation’s expense, not later than thirty days after Icron Technologies Corporation receives the defective product.
Address the returned product to:
RMA Coordinator
Icron Technologies Corporation 4664 Lougheed Highway, Suite 221 Burnaby, BC, V5C 5T5
Canada
Tel: +1
Contacting Technical Support
If you require technical assistance, send an
To help us serve you better, please include the following information with your technical support request:
•Description of the problem
•Host computer make and model
•Type of operating system installed (e.g. Windows XP, Mac OS X, etc.)
•Part number and serial number of the LEX unit and the REX unit
•Make and model of any USB device attached to the WiRanger
•Description of the installation
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