9.0 TROUBLESHOOTING
The XG Series UPS has an audible alarm feature to alert the user of potential problems. Please use following information to determine and resolve alarms and conditions.
The XG Series UPS notifies the user of abnormal conditions via audible alarms. The alarms are as follows:
| Alarm and Possible Cause |
| Solution |
Three short beeps, continuously | • The UPS is in Battery Mode | ||
• Utility voltage out of range |
| Check the input voltage | |
Four short beeps, continuously | • The UPS is in Battery Mode, | ||
• Utility Frequency out of range |
| remove the input power and | |
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| check the input frequency |
Five short beeps, continuously | • Check the ventilation and | ||
• UPS internal over temperature |
| remove any blockage | |
• The Fan is not turning | • | Call Falcon Service for a fan | |
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| replacement |
Six short beeps, continuously |
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| |
• PFC over current protection in | • Verify the input AC voltage is | ||
| action |
| not too low, remove some |
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|
| load from UPS output |
Seven short beeps, followed by | • Save the data, turn off the | ||
three long beeps, every five seconds |
| equipment and wait for utility | |
• Battery low after utility loss |
| power to return | |
One long beep every few seconds | Check the LCD display | ||
• | Output overload | • | Remove some load |
• | Charger Fail | ||
• | UPS Alarm, continuous | • | Call Falcon Service |
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| • | Call Falcon Service |
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TROUBLESHOOTING GUIDE
Check the UPS input voltage, input plug and wiring first. Then prepare the serial number and model number of the unit for Falcon Service if the problem cannot be solved.
Problem and Possible Cause | Solution |
UPS will not turn on |
|
• Input breaker not switched ON | • Verify the UPS Input breaker |
• UPS input breaker tripped | on front panel is turned ON |
• Input/battery cables not | • Verify the connected load is |
correctly fitted | less than the rating of the UPS |
| • Verify the input cable and |
| battery is connected to the |
| UPS and battery module. |
| Verify the battery circuit is |
| turned ON |
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