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First Virtual Communications
1150E manual
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154 pages, 2.46 Mb
Nortel Communication Server 1000
IP Phone 1150E
User Guide
Title page
Contents
Main
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Revision history
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Contents
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About the Nortel IP Phone 1150E
Basic features
Note:
New in This Release Communication Server Release 5.0
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Tele phon e con trols
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Telephone display
Call features and Flexible Feature Codes
Security features
Using encrypted calling
Managing your Station Control Password (SCPW)
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Entering and editing text
Entering text using the USB keyboard
Entering text using the telephone dialpad
Editing text using the context-sensitive soft keys
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Connecting the components
Before you begin
Connecting the components of the phone
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Complete steps 1-7, as needed, before you wall-mount your phone:
Configuring Telephone Options
Using the Telephone Options menu
Adjusting the volume
Adjusting the display screen contrast
Selecting a language
Selecting date and time format
Accessing display diagnostics
Choosing a local dialpad tone
Viewing phone information
Diagnostics
Selecting a headset type
Configuring call log options
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Choosing a ring type
Enabling or disabling Call Timer
Setting the call indicator light
Changing feature key labels
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Configuring the name display format
Configuring Live Dialpad
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Using the Password Admin menu
Note:
off
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Call Center Agent/Supervisor Features
Headset interface
Agent login
Login with Agent ID and Multiple Queue Assignment (MQA)
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Default login
Agent logout
Call Center Agent features
Use Activity Code
Answer Call Center calls
Call Forcing
The Emergency Key
Use Not Ready
Activate Make Set Busy
Making non-ACD calls
Contact your supervisor
Use Walkaway and Return from Walkaway
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Call Center Supervisor Features
Agent Keys
Answer Agent
Answer Emergency
Call Agent
Use the Supervisor Observe and Supervisor Headset Port
Observe Agent
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Interflow
Night Service
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IP Phone 1150E non-ACD call features
Make a call
Using Predial
Using Auto Dial
Using Ring Again
Using Last Number Redial
Using Speed Call
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Using System Speed Call
Using Hot Line
Using Intercom calling
Answering a call
While on an active call
Transferring a call
Using Timed Reminder Recall
Using Attendant Recall
Using Call Park
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Calling Party Number/Charge Account
Displaying incoming calls
Tracing a Malicious call
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Additional Call Features
Using the buzz signal
Using Call Page Connect to make an announcement
Charging a call or charging a forced call
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Using Enhanced Override
Using Forced Camp-on
Override Feature
Using Privacy Release
Using Radio Page
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Using Voice Call
Using the Voice Messaging control screens
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Activate Automatic Answerback
Activate Call Pickup
Use Call Waiting
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Forward calls
Forward internal calls only
Use Remote Call Forward
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Secure your phone
Set up a Conference call
Join a call
Selectable Conferee Display and Disconnect
Use Group Call
Note 1:
Note 2:
Note 3:
Note 2:
Note 1:
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Additional phone features
Using the Personal Directory
Directory is full
Note:
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Using the Callers List
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Using the Redial List
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Using Virtual Office
Logging in to Virtual Office
Using Virtual Office on your Remote phone
Note 1:
Note 3:
Note 2:
Locating Remote Server
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Using Virtual Office on your Office phone
logged out
Logging out of Virtual Office
Troubleshooting Virtual Office
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Using Media Gateway 1000B
LOCAL MODE
Using Test Local Mode
Note:
Using Resume Normal Mode
Troubleshooting MG 1000B
Regulatory and safety information
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DenAn regulatory notice for Japan
Other
Terms you should know
extension number
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off-hook
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Index
A
B
C
D
E
F
G
H
I
N
O
P
R
S
T
U
V
Page
Nortel Communication Server 1000
IP Phone 1150E
Bluetooth
User Guide
www.nortel.com
