Manuals / First Virtual Communications / Communications / Telephone

First Virtual Communications 1150E Selecting a language, To adjust the display screen contrast

Models: 1150E

1 154

Download 154 pages 18.07 Kb

Page 40

Configuring Telephone Options

To adjust the display screen contrast:

DownUp

or

or

Select Cancel

or

1.To increase or decrease the display contrast level, choose one of the following:

—Press the Down and Up context- sensitive soft keys.

—Press the Up/Down navigation keys.

2.Choose one of the following:

—Press the Select soft key to save the changes and return to the Telephone Options menu.

—Press the Cancel soft key to keep existing configurations.

Selecting a language

The display is available in multiple languages. To choose a language, press the Services key, select Telephone Options, and select

Language…

Note: This language setting controls the language used by features on your phone only. To set the language used elsewhere on your phone, press Services twice, select Preferences, and select Language.

To select a language:

1.Press the Up/Down navigation keys to scroll and highlight the desired language (for example, German [Deutsche]).

40

Image 40

First Virtual Communications 1150E manual Selecting a language, To adjust the display screen contrast, Language…

Contents

IP Phone 1150E Page Revision history Revision history Contents Call Center Agent/Supervisor Features Call Center Supervisor FeaturesIP Phone 1150E non-ACD call features Additional phone features 145 Regulatory and safety information149 Contents About the Nortel IP Phone 1150E Basic features About the Nortel IP Phone 1150E IP Phone 1150E Telephone controls Context-sensitive soft keys are locatedAbout the Nortel IP Phone 1150E About the Nortel IP Phone 1150E About the Nortel IP Phone 1150E About the Nortel IP Phone 1150E Password Admin About the Nortel IP Phone 1150E Call features and Flexible Feature Codes Telephone displaySecurity features Using encrypted callingManaging your Station Control Password Scpw To change your ScpwHighlight New Password To turn Password Protection on or offEnable Password Protection Disable Password Protection ModeEntering text using the USB keyboard Entering and editing textEntering text using the telephone dialpad Editing text using the context-sensitive soft keysTo edit text with the context-sensitive soft keys Soft key DescriptionEditing context-sensitive soft key description Part 2 Connecting the components Shows connections on the IP Phone 1150EConnecting the components of the phone Before you beginRemoving the stand Connecting the components Cable routing tracks Connecting the components Configuring Telephone Options Telephone Options menuUsing the Telephone Options menu To use the Telephone Options menuAdjusting the volume Options, and select Volume adjustmentTo adjust the volume Telephone Options menuAdjusting the display screen contrast To adjust the display screen contrast Selecting a languageLanguage… To select a languageAccessing display diagnostics Selecting date and time formatTo select a date and time format Options menuChoosing a local dialpad tone To use Display diagnosticsTo choose a local dialpad tone Viewing phone information DiagnosticsTo view phone information Selecting a headset type To view diagnostic informationTo select a headset type Configuring the Callers List log Configuring call log optionsTo log only unanswered calls To configure New Call Indication Configuring New Call IndicationNew call indication off New call indication on To configure Preferred Name Match Configuring Preferred Name MatchPreferred name match on Preferred name match off Configuring Area Code Setup To configure default area codes maximum of threeTo edit area code display Ring type… Choosing a ring typeTo select a ring type Enabling or disabling Call Timer Setting the call indicator lightTo enable or disable Call Timer To turn the call indicator light on or offChanging feature key labels To rename the labelsTo restore the default labels Configuring the name display format Configuring Live DialpadTo configure name display format First name, last name Last name, first nameTo configure Live Dialpad Using the Password Admin menu Enable Password Protection Choose one of the following context Call Center Agent/Supervisor Features Agent loginTo login as an agent Headset interfaceLogin with Agent ID and Multiple Queue Assignment MQA To login with Agent ID and MQACall Center Agent/Supervisor Features Default login To correct errors during the login procedureTo use the default login feature ExampleAgent logout To logoutCall Center Agent features Use Activity CodeAnswer Call Center calls To capture activitiesCall Forcing When you have an emergency situation Emergency KeyUse Not Ready To be taken out of the queueActivate Make Set Busy Making non-ACD callsTo activate Make Set Busy To deactivate Make Set BusyContact your supervisor To answer a non-ACD callTo call your supervisor To return to the ACD callTo use the Walkaway feature Use Walkaway and Return from WalkawayTo Conference your Supervisor during a call in progress To Transfer to a supervisor, during a call in progressTo return from Walkaway Press the key next to the flashing indicator Call Center Supervisor Features Agent KeysAnswer Agent Answer EmergencyTo disconnect an agent call To disconnect from the emergency callCall Agent Use the Supervisor Observe and Supervisor Headset PortTo call an agent To leave Call Agent stateTo use the Supervisor Talk/Listen feature Observe AgentTo mute the Supervisor headset To observe an agentTo talk to an agent you are observing To leave the Observe stateNight Service To enter Night ServiceInterflow To activate InterflowTo transition to Night Service To exit Night ServiceMake a call IP Phone 1150E non-ACD call featuresTo make a call Using Predial To use PredialUsing Auto Dial To use Auto DialTo display the Auto Dial number To store an Auto Dial numberTo call a Ring Again party when you receive notification Using Ring AgainTo use Ring Again Using Last Number Redial Using Speed CallTo cancel Ring Again before notification To use Last Number RedialTo store or change a Speed Call number To make a Speed CallPress the Speed Call Controller Key or Using System Speed CallTo make a System Speed Call Using Intercom calling Using Hot LineTo use Hot Line To make an Intercom callAnswering a call To answer a callTo place a call on Hold While on an active callTo retrieve a call on hold To use the Transfer feature Transferring a callTo use Timed Reminder Recall Using Timed Reminder RecallIf the transferred call is not answered, your phone rings Using Attendant Recall Using Call ParkTo contact the attendant while on a call To park a call on a System Park DNTo park a call on a DN other than the System Park DN To retrieve a parked callDisplaying incoming calls Calling Party Number/Charge AccountTo record the calling party number or charge account number Tracing a Malicious call To use Call Trace while you are on a callConference Key To use Call Trace if you do not have a Call Trace KeyPress the Individual Line DN Key Additional Call Features Using the buzz signalUsing Call Page Connect to make an announcement To buzz the phone linked to yoursCharging a call or charging a forced call To disconnect from the paging systemTo charge a call to an account when you transfer a call To charge a call in progressDial the number of the phone where To use Enhanced Override Using Enhanced OverrideTo end the connection Using Forced Camp-on To use Forced Camp-onTo override a busy/engaged signal Override FeatureTo answer a camped-on call Using Privacy Release Using RadioTo use Privacy Release while on an established call To use Automatic Pre-selectionMeet meTo use Automatic Post selection To use the Special Radio Paging features Using Voice CallTo make a voice call To respond to a voice call Using the Voice Messaging control screensTo use Voice Messaging controls Play Stop Last Next Delete Skip Quit Activate Call Pickup Activate Automatic AnswerbackPress the Automatic Answerback Key Use Call Waiting To answer an incoming call in another Call Pickup GroupTo return to your first phone call To answer an incoming call while on another callIf you do not have a Call Waiting Key To forward your calls Forward callsTo view the number that your calls are being forwarded to To cancel Call Forward To cancel Internal Call ForwardForward internal calls only To forward your internal callsUse Remote Call Forward To reinstate Internal Call Forward to the same numberIntForward 1. Press the Internal Call Forward Key To activate Remote Call ForwardTo cancel Remote Call Forward To lock your phone Secure your phoneTo unlock your phone To change your password must be done from your phone Set up a Conference callTo set up a conference call Join a call To view active conferees Selectable Conferee Display and DisconnectTo disconnect a conferee Press the Individual Line DN Key on Use Group CallTo call group members To answer a Group Call To end a Group Call Using the Personal Directory Additional phone featuresTo add an entry To edit an entry To delete an entry To search for an entryUsing the Callers List To dial an entry Using the Redial List To delete the entire Callers ListTo delete the entire Redial List Using Virtual Office Using IP Phone Possible to log in to the 1150E? Logging in to Virtual OfficeUsing Virtual Office on your Remote phone Logged in to an IP Phone 1150E Using Virtual Office on your Office phone Logged in to an IP Phone 1150E using an IP SoftphoneOffice phone displays the message Logged Out Logging out of Virtual Office To log out from a Remote phoneTroubleshooting Virtual Office Displayed Probable Cause Actions MessageTroubleshooting Virtual Office Part 2 Normal Mode Using Media Gateway 1000BLocal Mode Using Test Local Mode Using Resume Normal ModeTroubleshooting MG 1000B Display Message Probable Cause ActionsRegulatory and safety information Jurisdiction Standard Description Vcci DenAn regulatory notice for Japan Other Terms you should know Information display 147 148 Index 150 151 152 Page Copyright 2007 Nortel Networks. All rights reserved