Call Center Agent/Supervisor Features
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Login with Agent ID and Multiple Queue Assignment (MQA)The process of logging in using MQA consists of entering your four digit
Agent ID followed by a Supervisor ID (if your queue requires one)
followed by up to five ACD DNs and priority values (if priority values are
being used) terminated by ##.
To choose the default Priority or Supervisor ID, enter # instead of a
Priority entry or a Supervisor ID entry. The Priority or Supervisor
configured for your set will be used.
Note:
A Supervisor who is logging in to accept ACD calls will not be
able to specify a Supervisor ID (even in the case where agents are
required to enter one).
To login with Agent ID and MQA:
1. Press the In-Calls Key.