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First Virtual Communications 1150E manual DenAn regulatory notice for Japan Other

Models: 1150E

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Regulatory and safety information

DenAn regulatory notice for Japan

Other

US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68

This equipment complies with the CE Marking requirements.

EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from Nortel Networks GmbH address: Ingolstaedter Strasse 14-18, 80807 Munich Germany

Bluetooth Wireless Technology: This portable device with its antenna complies with FCC's RF radiation exposure limits set forth for an uncontrolled environment. To maintain compliance this transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

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First Virtual Communications 1150E manual DenAn regulatory notice for Japan Other

Contents

IP Phone 1150E Page Revision history Revision history Contents Call Center Agent/Supervisor Features Call Center Supervisor FeaturesIP Phone 1150E non-ACD call features Additional phone features Regulatory and safety information 145149 Contents About the Nortel IP Phone 1150E Basic features About the Nortel IP Phone 1150E IP Phone 1150E Telephone controls Context-sensitive soft keys are locatedAbout the Nortel IP Phone 1150E About the Nortel IP Phone 1150E About the Nortel IP Phone 1150E About the Nortel IP Phone 1150E Password Admin About the Nortel IP Phone 1150E Call features and Flexible Feature Codes Telephone displaySecurity features Using encrypted callingManaging your Station Control Password Scpw To change your ScpwHighlight New Password To turn Password Protection on or offEnable Password Protection Disable Password Protection ModeEntering text using the USB keyboard Entering and editing textEntering text using the telephone dialpad Editing text using the context-sensitive soft keysTo edit text with the context-sensitive soft keys Soft key DescriptionEditing context-sensitive soft key description Part 2 Connecting the components Shows connections on the IP Phone 1150EConnecting the components of the phone Before you beginRemoving the stand Connecting the components Cable routing tracks Connecting the components Configuring Telephone Options Telephone Options menuUsing the Telephone Options menu To use the Telephone Options menuAdjusting the volume Options, and select Volume adjustmentTo adjust the volume Telephone Options menuAdjusting the display screen contrast To adjust the display screen contrast Selecting a languageLanguage… To select a languageAccessing display diagnostics Selecting date and time formatTo select a date and time format Options menuTo use Display diagnostics Choosing a local dialpad toneTo choose a local dialpad tone Diagnostics Viewing phone informationTo view phone information To view diagnostic information Selecting a headset typeTo select a headset type Configuring call log options Configuring the Callers List logTo log only unanswered calls Configuring New Call Indication To configure New Call IndicationNew call indication off New call indication on Configuring Preferred Name Match To configure Preferred Name MatchPreferred name match on Preferred name match off Configuring Area Code Setup To configure default area codes maximum of threeTo edit area code display Choosing a ring type Ring type…To select a ring type Enabling or disabling Call Timer Setting the call indicator lightTo enable or disable Call Timer To turn the call indicator light on or offChanging feature key labels To rename the labelsTo restore the default labels Configuring the name display format Configuring Live DialpadTo configure name display format First name, last name Last name, first nameTo configure Live Dialpad Using the Password Admin menu Enable Password Protection Choose one of the following context Call Center Agent/Supervisor Features Agent loginTo login as an agent Headset interfaceLogin with Agent ID and Multiple Queue Assignment MQA To login with Agent ID and MQACall Center Agent/Supervisor Features Default login To correct errors during the login procedureTo use the default login feature ExampleAgent logout To logoutCall Center Agent features Use Activity CodeAnswer Call Center calls To capture activitiesCall Forcing When you have an emergency situation Emergency KeyUse Not Ready To be taken out of the queueActivate Make Set Busy Making non-ACD callsTo activate Make Set Busy To deactivate Make Set BusyContact your supervisor To answer a non-ACD callTo call your supervisor To return to the ACD callTo use the Walkaway feature Use Walkaway and Return from WalkawayTo Conference your Supervisor during a call in progress To Transfer to a supervisor, during a call in progressTo return from Walkaway Press the key next to the flashing indicator Call Center Supervisor Features Agent KeysAnswer Agent Answer EmergencyTo disconnect an agent call To disconnect from the emergency callCall Agent Use the Supervisor Observe and Supervisor Headset PortTo call an agent To leave Call Agent stateTo use the Supervisor Talk/Listen feature Observe AgentTo mute the Supervisor headset To observe an agentTo talk to an agent you are observing To leave the Observe stateNight Service To enter Night ServiceInterflow To activate InterflowTo transition to Night Service To exit Night ServiceIP Phone 1150E non-ACD call features Make a callTo make a call Using Predial To use PredialUsing Auto Dial To use Auto DialTo display the Auto Dial number To store an Auto Dial numberUsing Ring Again To call a Ring Again party when you receive notificationTo use Ring Again Using Last Number Redial Using Speed CallTo cancel Ring Again before notification To use Last Number RedialTo store or change a Speed Call number To make a Speed CallUsing System Speed Call Press the Speed Call Controller Key orTo make a System Speed Call Using Intercom calling Using Hot LineTo use Hot Line To make an Intercom callAnswering a call To answer a callWhile on an active call To place a call on HoldTo retrieve a call on hold To use the Transfer feature Transferring a callUsing Timed Reminder Recall To use Timed Reminder RecallIf the transferred call is not answered, your phone rings Using Attendant Recall Using Call ParkTo contact the attendant while on a call To park a call on a System Park DNTo park a call on a DN other than the System Park DN To retrieve a parked callCalling Party Number/Charge Account Displaying incoming callsTo record the calling party number or charge account number Tracing a Malicious call To use Call Trace while you are on a callTo use Call Trace if you do not have a Call Trace Key Conference KeyPress the Individual Line DN Key Additional Call Features Using the buzz signalUsing Call Page Connect to make an announcement To buzz the phone linked to yoursCharging a call or charging a forced call To disconnect from the paging systemTo charge a call to an account when you transfer a call To charge a call in progressDial the number of the phone where Using Enhanced Override To use Enhanced OverrideTo end the connection Using Forced Camp-on To use Forced Camp-onOverride Feature To override a busy/engaged signalTo answer a camped-on call Using Privacy Release Using RadioTo use Privacy Release while on an established call To use Automatic Pre-selectionMeet meTo use Automatic Post selection Using Voice Call To use the Special Radio Paging featuresTo make a voice call Using the Voice Messaging control screens To respond to a voice callTo use Voice Messaging controls Play Stop Last Next Delete Skip Quit Activate Automatic Answerback Activate Call PickupPress the Automatic Answerback Key Use Call Waiting To answer an incoming call in another Call Pickup GroupTo answer an incoming call while on another call To return to your first phone callIf you do not have a Call Waiting Key Forward calls To forward your callsTo view the number that your calls are being forwarded to To cancel Call Forward To cancel Internal Call ForwardForward internal calls only To forward your internal callsUse Remote Call Forward To reinstate Internal Call Forward to the same numberIntForward 1. Press the Internal Call Forward Key To activate Remote Call ForwardTo cancel Remote Call Forward Secure your phone To lock your phoneTo unlock your phone Set up a Conference call To change your password must be done from your phoneTo set up a conference call Join a call Selectable Conferee Display and Disconnect To view active confereesTo disconnect a conferee Use Group Call Press the Individual Line DN Key onTo call group members To answer a Group Call To end a Group Call Additional phone features Using the Personal DirectoryTo add an entry To edit an entry To delete an entry To search for an entryUsing the Callers List To dial an entry Using the Redial List To delete the entire Callers ListTo delete the entire Redial List Using Virtual Office Using IP Phone Possible to log in to the 1150E? Logging in to Virtual OfficeUsing Virtual Office on your Remote phone Logged in to an IP Phone 1150E Using Virtual Office on your Office phone Logged in to an IP Phone 1150E using an IP SoftphoneOffice phone displays the message Logged Out Logging out of Virtual Office To log out from a Remote phoneTroubleshooting Virtual Office Displayed Probable Cause Actions MessageTroubleshooting Virtual Office Part 2 Using Media Gateway 1000B Normal ModeLocal Mode Using Test Local Mode Using Resume Normal ModeTroubleshooting MG 1000B Display Message Probable Cause ActionsRegulatory and safety information Jurisdiction Standard Description Vcci DenAn regulatory notice for Japan Other Terms you should know Information display 147 148 Index 150 151 152 Page Copyright 2007 Nortel Networks. All rights reserved